question Servicenow certification transfer in Community Central forum

Servicenow certification transfer

RoshaniB — Thu, 01 Oct 2026 09:46:07 GMT

Hi,As I will be leaving the organization shortly, I would like to transfer my learning records and certifications associated with my company email/account to my personal email account so that I can continue to access them after my departure.

I will still require access to my company account for some time before my last working day. Could you please advise me on the process for transferring or associating my learning and certification records with my personal email while maintaining access to my company account until my last working day?

Re: Servicenow certification transfer

Ankur Bawiskar — Thu, 01 Oct 2026 09:52:59 GMT

@RoshaniB

if you plan to join a ServiceNow partner then you can transfer it from old id to new ID by raising a case from your new partner email address after you join and ServiceNow backend team will do this.

check this

Merging my email (accounts), transfer certifications and badges to a new email – ServiceNow University

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Servicenow certification transfer

olivia112233 — Thu, 01 Oct 2026 09:56:09 GMT

It’s good to sort this out before your company email is deactivated. I’d contact ServiceNow’s learning support team and ask how to retain your learning history and certifications under a personal email. Make sure to mention that you still need your company account until your last working day, so they can advise on the right sequence.

Re: Servicenow certification transfer

yashkamde — Thu, 01 Oct 2026 09:57:33 GMT

Hello @RoshaniB ,

Refer this to get complete info :

https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0010208

If my response helped mark as helpful and accept the solution.