Simulator Task Failed: Impersonate User step not validating in Next Experience lab

IgnacioSanc — Sat, 03 Oct 2026 13:51:16 GMT

Hi community,

I am working on the "Welcome to ServiceNow" course, specifically the "Tarea de Next Experience, navegación y acceso" lab.

My account details:

Name: Ignacio Sánchez
Email: ignacio.sanchez@kyndryl.com

I am having trouble getting the simulator to validate the Impersonate User step.

Here is what I did:

Logged into the instance as System Administrator.
Selected Impersonate User from the User Menu.
Impersonated the Platform User (platform.user).

Even though I am performing the actions while impersonating platform.user (and not as Admin), clicking "Validate Task" keeps returning Task Result: (Failed).

I am attaching a screenshot showing the error message and the instructions provided in the simulator for reference.

Is there a known issue with the simulator registering the platform.user impersonation session, or a specific workaround required for this step?

Thanks for your help!

question Simulator Task Failed: Impersonate User step not validating in Next Experience lab in Community Central forum

Simulator Task Failed: Impersonate User step not validating in Next Experience lab