https://www.servicenow.com/community/community-central-forum/outlook-actionable-message-email-survey-using-emoticons-emojis/m-p/3035985#M800 <P>Please would anyone be able to point me in the direction of some comprehensive and up-to-date guidance in relation to OAB Survey Emails?&nbsp;</P><P>I have been tasked with creating responsive emails, using emoticons to rate customer satisfaction on the resolution of incidents.</P><P>By piecing together relevant parts of various blogs and videos, I have</P><UL><LI>installed the OAB plugin</LI><LI>Added&nbsp;${mail_script:include_survey_actionable} to&nbsp;Survey Invitation notification</LI><LI>Created a base survey including satisfaction score metrics (emoticon files uploaded), trigger conditions etc</LI><LI>Created an EMail notification script that displays emoticons (struggling showing Survey No AND Incident No together though)</LI><LI>Added a column to the Metric Result table</LI><LI>Created an inbound rule.....</LI><LI>The inbound actions script has me totally stumped <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></LI></UL><P>I'm sure with some good documentation and/or video I can get this over the finish line, so would really appreciate your help.</P><P>&nbsp;</P><P>TIA</P><P>&nbsp;</P><P>Paul</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 04 Sep 2024 14:44:48 GMT Oxo 2024-09-04T14:44:48Z https://www.servicenow.com/community/community-central-forum/outlook-actionable-message-email-survey-using-emoticons-emojis/m-p/3035985#M800 <P>Please would anyone be able to point me in the direction of some comprehensive and up-to-date guidance in relation to OAB Survey Emails?&nbsp;</P><P>I have been tasked with creating responsive emails, using emoticons to rate customer satisfaction on the resolution of incidents.</P><P>By piecing together relevant parts of various blogs and videos, I have</P><UL><LI>installed the OAB plugin</LI><LI>Added&nbsp;${mail_script:include_survey_actionable} to&nbsp;Survey Invitation notification</LI><LI>Created a base survey including satisfaction score metrics (emoticon files uploaded), trigger conditions etc</LI><LI>Created an EMail notification script that displays emoticons (struggling showing Survey No AND Incident No together though)</LI><LI>Added a column to the Metric Result table</LI><LI>Created an inbound rule.....</LI><LI>The inbound actions script has me totally stumped <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></LI></UL><P>I'm sure with some good documentation and/or video I can get this over the finish line, so would really appreciate your help.</P><P>&nbsp;</P><P>TIA</P><P>&nbsp;</P><P>Paul</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 04 Sep 2024 14:44:48 GMT https://www.servicenow.com/community/community-central-forum/outlook-actionable-message-email-survey-using-emoticons-emojis/m-p/3035985#M800 Oxo 2024-09-04T14:44:48Z