https://www.servicenow.com/community/community-central-forum/in-the-incident-record-under-the-related-records-section-there/m-p/3607736#M8029 <DIV>In the <STRONG>Incident</STRONG> record, under the <STRONG>Related Records</STRONG> section, there is an <STRONG>Impacted Services/CI</STRONG> related list that contains the <STRONG>Operational Status</STRONG> and <STRONG>Restoration Time</STRONG> fields. The <STRONG>Restoration Time</STRONG> field is populated when the <STRONG>Operational Status</STRONG> is changed from <STRONG>Non-Operational</STRONG> to <STRONG>Operational</STRONG>. However, the updated value is displayed only after clicking the <STRONG>Refresh</STRONG> icon in the related list.</DIV> Tue, 06 Oct 2026 11:55:02 GMT mahaboob6 2026-10-06T11:55:02Z https://www.servicenow.com/community/community-central-forum/in-the-incident-record-under-the-related-records-section-there/m-p/3607736#M8029 <DIV>In the <STRONG>Incident</STRONG> record, under the <STRONG>Related Records</STRONG> section, there is an <STRONG>Impacted Services/CI</STRONG> related list that contains the <STRONG>Operational Status</STRONG> and <STRONG>Restoration Time</STRONG> fields. The <STRONG>Restoration Time</STRONG> field is populated when the <STRONG>Operational Status</STRONG> is changed from <STRONG>Non-Operational</STRONG> to <STRONG>Operational</STRONG>. However, the updated value is displayed only after clicking the <STRONG>Refresh</STRONG> icon in the related list.</DIV> Tue, 06 Oct 2026 11:55:02 GMT https://www.servicenow.com/community/community-central-forum/in-the-incident-record-under-the-related-records-section-there/m-p/3607736#M8029 mahaboob6 2026-10-06T11:55:02Z