question ServiceNow ATF- issue while ordering a catalog item with an attachment in service portal (SP) in Community Central forum

ServiceNow ATF- issue while ordering a catalog item with an attachment in service portal (SP)

JanmejayRout — Mon, 12 Oct 2026 05:55:12 GMT

Hi,

The existing Add Attachments to Form (SP) and Add Attachments to Form ATF steps are not working when ordering the Service Catalog item through the Service Portal.

The ATF execution fails with the error: “You must attach a file to submit the request.”

Could you please advise how to proceed and suggest an alternative approach to resolve this issue?

Thanks,

Janmejay

Re: ServiceNow ATF- issue while ordering a catalog item with an attachment in service portal (SP)

Shaqeel — Mon, 12 Oct 2026 07:38:08 GMT

Hi @JanmejayRout

Refer Link1

KB: KB0952775

This is generally not a problem with your test configuration, but rather a known limitation of the OOTB ATF attachment steps in Service Portal catalog testing.

Re: ServiceNow ATF- issue while ordering a catalog item with an attachment in service portal (SP)

Tanushree Maiti — Mon, 12 Oct 2026 07:48:16 GMT

Hi @JanmejayRout

Check this KB: KB0832273 Automated Test Framework "Add Attachment" steps fail when "No attachment" table attribute is set to false