question Re: Old vs. new profile - how to change your profile picture in Community Central forum

Old vs. new profile - how to change your profile picture

Oli Stammler — Tue, 20 Oct 2026 14:29:26 GMT

Hey all,
I am still very confused with these multiple user profiles we do have.
Right now I am trying to find a way to change my Community profile picture, meaning this one:

Both profiles I know (https://www.servicenow.com/community/user/viewprofilepage/user-id/137025 or https://profile.servicenow.com/now/cuam/user-profile-detail/myProfile/community) show my "new" profile picture, which I changed about a year ago.
So it is definitely not a sync issue as well.

Anyone with any tips where I could next?

Any help is highly appreciated - thanks!

Cheers
Oli

Re: Old vs. new profile - how to change your profile picture

annb19 — Tue, 20 Oct 2026 17:30:52 GMT

Hi @Oli Stammler ,

You can change your Community profile picture directly from the My Settings → Avatars (https://www.servicenow.com/community/user/myprofilepage/tab/user-icons )

Hope this helps!

Re: Old vs. new profile - how to change your profile picture

fknell — Tue, 20 Oct 2026 17:56:38 GMT

Hi @Oli Stammler,

It's the avatar in your community settings, that you need to update.

Hope this helps!

Re: Old vs. new profile - how to change your profile picture

glideFather — Tue, 20 Oct 2026 20:10:06 GMT

ahoy @Oli Stammler,

navigate to this:

https://www.servicenow.com/community/user/myprofilepage/tab/user-icons

Re: Old vs. new profile - how to change your profile picture

Aditya_hublikar — Wed, 21 Oct 2026 05:28:43 GMT

Hello @Oli Stammler ,

When you reply to a post, your avatar will be displayed alongside your reply. To change your avatar, go to Settings, navigate to the Avatar section, and update your profile picture.

If this helps you then mark it as helpful and accept as solution.

regards,

Aditya

Re: Old vs. new profile - how to change your profile picture

Oli Stammler — Wed, 21 Oct 2026 07:32:33 GMT

Kudos to all of you - thanks guys! I was so focused on finding a profile that I just ignored the general settings 😄