question ServiceNow University Instance Unresponsive in Community Central forum

ServiceNow University Instance Unresponsive

AjanA — Wed, 04 Nov 2026 12:00:45 GMT

Hi,

I’m currently completing the ServiceNow Administration Fundamentals course and my lab instance has been running extremely slowly, making it difficult to complete the labs.

I have already tried:

Opening the instance in an Incognito/InPrivate browser window
Clearing my browser cache
Allowing more than 20 minutes for the instance to fully wake from hibernation

Unfortunately, the performance issue is still occurring.

My instance is also due to expire soon, so I’m concerned that I may not have enough time to complete the remaining labs because of these performance issues.

Has anyone experienced this before, or is there anything else I can try to improve the instance performance?

Thanks,
Ajan

Re: ServiceNow University Instance Unresponsive

glideFather — Wed, 04 Nov 2026 12:10:48 GMT

ahoy @AjanA,

do you have chance to access it from a different browser? Generally Edge is not a good browser (check any browser quality tests), so perhaps trying in any other might be a good idea.

Another thing might be navigating to the course and accessing the study lab again from that place. Last but not least, try to remove everything after .com/ from the URL and press enter to see whether you will be redirected to the landing page:

Re: ServiceNow University Instance Unresponsive

AjanA — Wed, 04 Nov 2026 12:32:34 GMT

Hey there,

I cannot use another browser unfortunately as I am using my work laptop. Additionally, I have tried the other options but they have not worked for.

Do you have any other solutions I can try?

Kind regards,

Ajan

Re: ServiceNow University Instance Unresponsive

Tanushree Maiti — Wed, 04 Nov 2026 13:17:14 GMT

Hi @AjanA

To extend expiry of your Lab instance, click on Request Expiry Extension. It will give 6 more days.

Before :

After:

For Slowness , Check your internet speed as well. Also from lab instance, logout and login.