Transfer Servicenow Certification to Personal Email id

Sardash — Thu, 05 Nov 2026 06:23:05 GMT

Hi All,

As I will be leaving the organization soon, I would like to have my learning records and certifications associated with my company account moved or linked to my personal email address so that I can continue accessing them after my departure.

I will continue to have access to my company account until my last working day.

Could you please advise me on the process for transferring or linking my learning and certification records to my personal email address while retaining access to my company account during this transition period?

Re: Transfer Servicenow Certification to Personal Email id

Tanushree Maiti — Thu, 05 Nov 2026 06:55:41 GMT

Hi @Sardash

1. Log in to your new Now Learning account in Servicenow University link: https://nowlearning.servicenow.com/.

2. Follow KB article : Merging my email (accounts),transfer certifications, badges to new email

Quick Access: To merge multiple email addresses or ServiceNow IDs associated with your profile, access the 'Merge Email' page directly: Merge Email

Alternatively, you can access the same functionality manually by following the steps below.

Merging your ServiceNow IDs

Log into ServiceNow University with your current email address. For assistance, refer to Sign In (Log In) to ServiceNow University.
elect My profile and settings under your profile icon. Your profile icon is located in the top right of the screen with your first name initial. Your personal profile screen displays.

Refer to the image below for location of the Update My Profile link.
NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
On your Profile tab, select ServiceNow ID & Contacts.
Select Merge achievements link. The Merge achievements panel displays, indicating currently logged in as, and additional information. This is a 3-step process that includes: Enter email, Verification, and Submit.

Refer to the image below for location of ServiceNow ID & Contacts and Merge achievements.
NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
Review the considerations listed carefully. Select either Yes to continue with request submission or No to continue later.
NOTE: With this update, you will retain all personal data. Any associated company data will not transfer.

Refer to the image below for the layout of the considerations before proceeding with Merging your ID.
NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
Enter the new email address you want to use in the Enter alternate ServiceNow ID field. The Next button is now selectable.
NOTE: Moving forward, you will use this new email address to log in to ServiceNow sites.
Select the Next button. The verification screen displays.

Refer to the image below for the layout of the entering your alternate ServiceNow ID.
NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
Enter the verification code sent to your email used as your alternate ServiceNow ID. The Verify button is now selectable.
NOTE: If you are unable to access your email, please select the Show other verification options link. Then, enter the password associated with your previous account. Once this step is completed, you will see the available verification options listed. Please select the appropriate option from the dropdown menu. For detailed instructions, refer to Using other verification options during the account (email) merge process..
Select the Verify button. After your new email is verified, the Email OTP verified screen displays.

Refer to the image below for the layout of the Verification screen.
NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
Select Next to verify the ID of any related dependencies. This step helps confirm that the email address you provided is yours. After verification is complete, Email verified screen displays.

Refer to the image below for the verify ID of any related dependencies and Email verified layout.
NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
Select Next. Review details of your merge request page displays.
Add a checkmark in the I confirm that I have read the details above and authorize the merge request of my ServiceNow IDs checkbox. The Submit button is now selectable.
Select the Submit button. Your merge old ID request is submitted.
NOTE: Save the request ID for any support or troubleshooting you may need with your request.
Select Done.

Refer to the example image below of the Review the details of your merge request layout.
NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.

What to Expect Next

Sign-Out Process: You will be signed out of your My ServiceNow profile to process the requested change.
Temporary Suspension: Both ServiceNow IDs will be temporarily suspended as part of the merging process.
- This suspension applies to all applications.
- During this period, you will not be able to login to any ServiceNow applications.
Standard Procedure: This action is a standard procedure to ensure a smooth transition of your accounts.
Processing Time: The merge ID request process may take up to 48 hours to complete.
Confirmation: Once the update is finalized, you will receive a confirmation email.

Refer to the example image of Merge ID request confirmation email.

Re: Transfer Servicenow Certification to Personal Email id

Aditya_hublikar — Thu, 05 Nov 2026 07:01:46 GMT

Hello @Sardash ,

Refer this thread :

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-my-email?id=kb_article_view&sysparm_article=KB0010208

If this helps you then mark it as helpful and accept as solution .

Regards,

Aditya

question Transfer Servicenow Certification to Personal Email id in Community Central forum

Transfer Servicenow Certification to Personal Email id

Re: Transfer Servicenow Certification to Personal Email id

Merging your ServiceNow IDs

What to Expect Next

Re: Transfer Servicenow Certification to Personal Email id