Popups to encourage end users to rate knowledge articles and mark them as helpful or non-helpful.

Suzy_Hyslip — Mon, 09 Nov 2026 16:04:02 GMT

Has anyone ever treed using custom popups to encourage end users to rate articles and mark them as helpful / not helpful?

Re: Popups to encourage end users to rate knowledge articles and mark them as helpful or non-helpful

vaishali231 — Mon, 09 Nov 2026 17:12:47 GMT

You can achieve this using a custom widget in Service Portal.

Clone the OOB Knowledge Article Helpful widget.
Add a custom modal with Yes and No feedback buttons.
Configure Client Controller to handle user selections.
Use server-side logic to capture and save feedback against the current Knowledge Article.
Trigger the popup after a specified time or when the user reaches the bottom of the article.
Prevent repeated popups for the same user and article.

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If this response helps, please mark it as Accept as Solution and Helpful.

Doing so helps others in the community and encourages me to keep contributing.

Regards