https://www.servicenow.com/community/community-central-forum/servicenow-incident-lifecycle-model/m-p/3620014#M8216 <P>Hi, has anyone seen a scenario where:</P><UL><LI>an incident ticket in State = 'New', then is 'Cancelled' or 'Deleted' <U><STRONG>before</STRONG> it is Updated or Saved with any info</U>,<UL><LI>then shows a back-end field called Incident_State = 'Blank' or Null&nbsp; &nbsp;?</LI></UL></LI></UL><P>Or, any other State value that then shows the&nbsp;Incident_State = 'Blank' or Null&nbsp; &nbsp;?</P><P>&nbsp;</P><P>Wondering if this is a bug or a configuration error.&nbsp;</P><P>It has created an incident ticket where the State is 'cancelled' and the Incident_State is 'blank'.&nbsp;</P><P>This conflict between 2 fields is not ideal for reporting purposes.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TonyM2075982372_0-1794357796129.png" style="width: 999px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/535149iD9F18B2BF5B8E3A3/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" srcset="/community/image/serverpage/image-id/535149iD9F18B2BF5B8E3A3/image-size/large/is-moderation-mode/true?v=v2&amp;px=999 1.0x" role="button" title="TonyM2075982372_0-1794357796129.png" alt="TonyM2075982372_0-1794357796129.png" /></span></P><P>&nbsp;</P> Wed, 11 Nov 2026 00:47:47 GMT TonyM2075982372 2026-11-11T00:47:47Z https://www.servicenow.com/community/community-central-forum/servicenow-incident-lifecycle-model/m-p/3620014#M8216 <P>Hi, has anyone seen a scenario where:</P><UL><LI>an incident ticket in State = 'New', then is 'Cancelled' or 'Deleted' <U><STRONG>before</STRONG> it is Updated or Saved with any info</U>,<UL><LI>then shows a back-end field called Incident_State = 'Blank' or Null&nbsp; &nbsp;?</LI></UL></LI></UL><P>Or, any other State value that then shows the&nbsp;Incident_State = 'Blank' or Null&nbsp; &nbsp;?</P><P>&nbsp;</P><P>Wondering if this is a bug or a configuration error.&nbsp;</P><P>It has created an incident ticket where the State is 'cancelled' and the Incident_State is 'blank'.&nbsp;</P><P>This conflict between 2 fields is not ideal for reporting purposes.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TonyM2075982372_0-1794357796129.png" style="width: 999px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/535149iD9F18B2BF5B8E3A3/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" srcset="/community/image/serverpage/image-id/535149iD9F18B2BF5B8E3A3/image-size/large/is-moderation-mode/true?v=v2&amp;px=999 1.0x" role="button" title="TonyM2075982372_0-1794357796129.png" alt="TonyM2075982372_0-1794357796129.png" /></span></P><P>&nbsp;</P> Wed, 11 Nov 2026 00:47:47 GMT https://www.servicenow.com/community/community-central-forum/servicenow-incident-lifecycle-model/m-p/3620014#M8216 TonyM2075982372 2026-11-11T00:47:47Z