https://www.servicenow.com/community/community-central-forum/servicenow-corp-s-customer-notification-process-used-during-a/m-p/3044662#M869 <P><SPAN>Hello All! I am looking for the Process Documentation that ServiceNow Support follows during a Platform Outage, like the one we recently had, to Notify its client base.</SPAN></P> Fri, 13 Sep 2024 14:15:28 GMT anthonynucc 2024-09-13T14:15:28Z https://www.servicenow.com/community/community-central-forum/servicenow-corp-s-customer-notification-process-used-during-a/m-p/3044662#M869 <P><SPAN>Hello All! I am looking for the Process Documentation that ServiceNow Support follows during a Platform Outage, like the one we recently had, to Notify its client base.</SPAN></P> Fri, 13 Sep 2024 14:15:28 GMT https://www.servicenow.com/community/community-central-forum/servicenow-corp-s-customer-notification-process-used-during-a/m-p/3044662#M869 anthonynucc 2024-09-13T14:15:28Z https://www.servicenow.com/community/community-central-forum/servicenow-corp-s-customer-notification-process-used-during-a/m-p/3044729#M870 <P>That's internal ServiceNow documentation. You should reach out to ServiceNow Support for this documentation (if they even release it).&nbsp;</P><P>I don't know what outage you had (nothing on any of my clients), but on an outage cases are created and those sent through the normal notification process.</P> Fri, 13 Sep 2024 15:09:22 GMT https://www.servicenow.com/community/community-central-forum/servicenow-corp-s-customer-notification-process-used-during-a/m-p/3044729#M870 Mark Manders 2024-09-13T15:09:22Z https://www.servicenow.com/community/community-central-forum/servicenow-corp-s-customer-notification-process-used-during-a/m-p/3046181#M882 <P>Thank you, Mark, I will contact our ServiceNow Account Manager to follow through with.&nbsp;</P> Mon, 16 Sep 2024 12:09:13 GMT https://www.servicenow.com/community/community-central-forum/servicenow-corp-s-customer-notification-process-used-during-a/m-p/3046181#M882 anthonynucc 2024-09-16T12:09:13Z