P1 - Dialog/Warning When Setting a P1 Incident

Swebb — Mon, 16 Sep 2024 17:35:33 GMT

Hi There,

Is there a way to display dialog/warnings when an incident is set to a P1 before it is created?

We have had cases that P1's are set without awareness of what that means and there is no way to remove the P1 status once it is set.

How do other organizations handle false P1's?

Re: P1 - Dialog/Warning When Setting a P1 Incident

Sumanth16 — Mon, 16 Sep 2024 21:08:19 GMT

Hi @Swebb ,

if (isLoading || newValue === '') {
return;
}
if(newValue=="1")
{
var res= confirm('Priority will be changed to P1. Are you sure to proceed with this action?');
if(res== true){
return true;
}
else{
g_form.setValue('priority',oldValue);
}
}
}

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

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P1 - Dialog/Warning When Setting a P1 Incident

Re: P1 - Dialog/Warning When Setting a P1 Incident