https://www.servicenow.com/community/community-central-forum/change-management/m-p/3048958#M901 <P>Technical team have implemented change through Normal change process to resolve incidents. Change been suggested by a vendor . After implementing incidents didn't resolve. Would this be considered as unsuccessful change ?</P> Wed, 18 Sep 2024 15:04:33 GMT vishalrshin 2024-09-18T15:04:33Z https://www.servicenow.com/community/community-central-forum/change-management/m-p/3048958#M901 <P>Technical team have implemented change through Normal change process to resolve incidents. Change been suggested by a vendor . After implementing incidents didn't resolve. Would this be considered as unsuccessful change ?</P> Wed, 18 Sep 2024 15:04:33 GMT https://www.servicenow.com/community/community-central-forum/change-management/m-p/3048958#M901 vishalrshin 2024-09-18T15:04:33Z https://www.servicenow.com/community/community-central-forum/change-management/m-p/3049131#M904 <P>HI&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/736976">@vishalrshin</a>&nbsp;,<BR /><BR />It depends.&nbsp;<BR />The change given by the vendor is actually the solution to the Incidents ?<BR />Or the change was not implemented in the proper way by which Incidents didn't resolve.<BR /><BR />I believe it as a Unsuccessful change, because it was meant to resolve the Incidents which didn't.<BR /><BR />Hope this helps.<BR />Regards,<BR />Najmuddin.&nbsp;</P> Wed, 18 Sep 2024 17:46:50 GMT https://www.servicenow.com/community/community-central-forum/change-management/m-p/3049131#M904 Najmuddin Mohd 2024-09-18T17:46:50Z