question Unable to register for exam after Washington upgrade in Community Central forum

Unable to register for exam after Washington upgrade

Priya1017 — Sun, 22 Sep 2024 00:59:48 GMT

Hi Community,

I registered for the CSA exam in August, but it fell within the ServiceNow maintenance window and was automatically cancelled. Now, I’m trying to re-register through web assessor, but I keep encountering an issue that prevents me from completing the process. On top of that, my voucher is still valid until January, so I really want to get this resolved soon.

Has anyone else experienced this or know the best way to fix it? Any guidance would be much appreciated!

Thanks in advance,

Priya

Re: Unable to register for exam after Washington upgrade

Ravi Chandra_K — Sun, 22 Sep 2024 00:29:27 GMT

Hello @Priya1017 ,

The best way is to raise Now Learning case.

Regarding your ID issue, mail to web_support@servicenow.com. they will fix your ID issue

If you having a partner account, mail to partnernow@servicenow.com.

Also try to mail to certification@servicenow.com (I'm not sure if these mail is still being monitored, you can give it a try)

Please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra

Re: Unable to register for exam after Washington upgrade

Priya1017 — Sun, 22 Sep 2024 01:01:44 GMT

Hi Ravi,

Thanks for your response. I noticed that my Support ID was linked to my company account. So that issue is now resolved. However registering for the exam is still an issue. I will log a support issue to see if this resolves the issue.

Re: Unable to register for exam after Washington upgrade

Ravi Chandra_K — Sun, 22 Sep 2024 01:03:42 GMT

That's great!!!

If you are able to create a Case, then that's way, rather sending a mail.

Best wishes!

Kind Regards,

Ravi