question ServiceNow Community Profile ranked down? in Community Central forum

ServiceNow Community Profile ranked down?

Jacques Wiehahn — Tue, 14 May 2024 08:31:03 GMT

My notification feed on my ServiceNow community profile shows that I was ranked up from 'Mega Guru' to 'Tera Expert', but Tera Expert is a few levels down from Mega Guru, which doesn't make sense.

Is it possible for a ServiceNow Community profile to be ranked down? If so, why does the notification indicate that it has been ranked up to a lower rank? Shouldn't it be ranked up to Tera Guru or ranked down to Kilo Guru instead?

Any information that can be shared to understand these changes will be much appreciated.

Thank you...

Re: ServiceNow Community Profile ranked down?

Sandeep Rajput — Wed, 15 May 2024 03:21:27 GMT

@Jacques Wiehahn According to this article https://www.servicenow.com/community/community-resources/community-points-and-levels/ta-p/2352810 Tera Expert ranks lower than the Mega Guru. Ideally, after Mega Guru you should have ranked up to Giga Guru rank.

I recommend you reaching out to @Dan Bruhn regarding this issue.

Re: ServiceNow Community Profile ranked down?

Harish Bainsla — Wed, 15 May 2024 03:27:45 GMT

Hi @Jacques Wiehahn check below link help you

https://www.servicenow.com/community/community-resources/community-points-and-levels/ta-p/2352810

https://www.servicenow.com/community/developer-forum/please-tell-me-about-the-ranks-of-the-now-community/m-p/2362944

Re: ServiceNow Community Profile ranked down?

Vasavi Kotha — Wed, 24 Jul 2024 20:39:14 GMT

I have a similar issue. Feed says Ranked up to Kilo Guru, but profile summary is not updated

Re: ServiceNow Community Profile ranked down?

patriksteciv — Mon, 04 Nov 2024 08:36:32 GMT

Hi, here is the full list of rank levels and rewards and what are the conditions: https://www.servicenow.com/community/recognition-rewards/ct-p/rewards

Re: ServiceNow Community Profile ranked down?

Jacques Wiehahn — Thu, 07 Nov 2024 17:01:18 GMT

Thank you all for the information. I am going to presume the table stating the Level, Name and # Awarded is incorrect and will base my Rank on the Rank Levels. See the image for details.