Creating Service catalog request by using a json file.

NeethuB — Tue, 14 May 2024 13:31:47 GMT

Hi , I am trying to create a service catalog request in ServiceNow using a json file. I can create a request in service catalog by using the json file created by the ServiceNow by using the network tab in chrome. But i got a json file which is created in diffrent API, that json file contain different attributes with different and new field. So if i have to create a service Catalog by using json file how can i do it ? Do I have to create a variable set for the service catalog request form?

Re: Creating Service catalog request by using a json file.

Sandeep Rajput — Wed, 15 May 2024 03:56:46 GMT

@NeethuB You would need to write a script include (a server side script) to process the response received from the third party API. You can use JSON.parse() method to convert JSON string to an object in Javascript and use dot walking to access different properties/attributes. For more information on JSON parsing please refer to https://www.servicenow.com/community/developer-blog/json-parsing/ba-p/2279166

After JSON parsing, you can create the request via script with the help of CartJS API. please refer to https://www.servicenow.com/community/itsm-articles/creating-a-service-request-using-service-catalog-script-api-with/ta-p/2311331 to know how you can create request via script.

Hope this helps.

question Creating Service catalog request by using a json file. in Community Central forum

Creating Service catalog request by using a json file.

Re: Creating Service catalog request by using a json file.