question my instance not showing Application Navigator,Content frame, Banner fame in Community Central forum

my instance not showing Application Navigator,Content frame, Banner fame

Raju04 — Mon, 30 Sep 2024 14:33:41 GMT

Hi ServiceNow Community,

I am currently using a Personal Developer Instance (PDI) in ServiceNow, and the interface has changed to the Next Experience UI. I no longer see the familiar sections like Application Navigator, Content Frame, and Banner Pane.

Could anyone guide me on how to switch back to the classic UI with those features?
Any step-by-step instructions would be appreciated.

Thank you!

Re: my instance not showing Application Navigator,Content frame, Banner fame

Sandeep Rajput — Tue, 01 Oct 2024 04:01:23 GMT

@Raju04 This issue can be attributed to your current role on the instance. Please use the following steps to change your role to admin.

1. Navigate to https://developer.servicenow.com/dev.do

Do a fresh login and you would be able to see all the content frames and banners as admin.

Hope this helps.

Re: my instance not showing Application Navigator,Content frame, Banner fame

Raju04 — Mon, 07 Oct 2024 07:58:00 GMT

My Instance is working.

Thank you so much for your suggestion.

Re: my instance not showing Application Navigator,Content frame, Banner fame

TeriMau — Thu, 08 Jan 2026 15:39:51 GMT

@Sandeep Rajput - Can you provide instructions how to resolve this issue for the new developer view? Change User Role is no longer an option on the Manage Instance. Here's what I'm seeing...

When I click on the Admin profile it also doesn't do anything.

Thanks in advance for your assistance.

~Teri

Re: my instance not showing Application Navigator,Content frame, Banner fame

TeriMau — Thu, 08 Jan 2026 15:42:39 GMT

Here's what my Manage My Instance looks like...

Re: my instance not showing Application Navigator,Content frame, Banner fame

Sandeep Rajput — Thu, 08 Jan 2026 16:10:13 GMT

@TeriMau You need to use the following steps to change the role to admin.

1. Navigate to https://developer.servicenow.com/dev.do#!/manage-instance

2. Find the Actions button on the top right corner

Re: my instance not showing Application Navigator,Content frame, Banner fame

Sandeep Rajput — Thu, 08 Jan 2026 16:10:32 GMT

@TeriMau

@TeriMau You need to use the following steps to change the role to admin.

1. Navigate to https://developer.servicenow.com/dev.do#!/manage-instance

2. Find the Actions button on the top right corner

Re: my instance not showing Application Navigator,Content frame, Banner fame

TeriMau — Thu, 08 Jan 2026 16:25:45 GMT

Excellent, thanks so much @Sandeep Rajput , that worked! Guess it would've helped I dug around a tad more, ehh? New Year fog brain is what I'm blamin it on! 😉

Thanks again and Happy New Year!

Re: my instance not showing Application Navigator,Content frame, Banner fame

Sandeep Rajput — Thu, 08 Jan 2026 16:42:44 GMT

A very happy new year to you too 🙂