post ServiceNow Community Code of Conduct for all members in Community Resources

ServiceNow Community Code of Conduct for all members

ServiceNow — Wed, 20 May 2026 15:06:43 GMT

The ServiceNow Community is a vibrant, welcoming community filled with developers, technical IT staff, and business professionals of all types that come together to help each other get the most out of their ServiceNow products.

Since the ServiceNow Community is a peer-to-peer community, the members contribute the content and shape the community culture. Consequently, ServiceNow feels it is important to outline Behavioral Guidelines to ensure our community works in the best interest of all users. ServiceNow reserves the right to terminate users’ participation or access to ServiceNow Community for failure to comply with the ServiceNow Terms of Use and the guidelines below.

Behavioral Guidelines

We trust that you will help make the community a helpful and productive place for all by acting on the following:

Uphold professionalism

Keep in mind we are a professional community. Avoid profanity, all capital letters, arguing with others, and offensive behaviors. Respect other community members regardless of their level of expertise. This creates a collaborative environment where all feel inclined to participate.

Self-promo is a no no

Do not promote a service you are offering unrelated to ServiceNow or ServiceNow Community. There are tons of opportunities elsewhere. Instead, share what you know regarding ServiceNow products and find your niche in our community. Ensure the continual flow of information on the community by not linking to other sites.

Stay on subject

Be sure to post in the most relevant forum. Do not post the same post in several forums. To receive the most help from others, be clear in your title and give context to posts. If you have a separate point, start a new thread and await feedback from there. Steer clear of unrelated topics that could be considered objectionable or inflammatory.

AI-generated content

Do not use AI to generate entire answers from scratch. Content on this community should reflect your own knowledge, experience, or genuine effort to help other members. While you may use AI tools to help structure or clarify your writing, posts that consist mostly or entirely of AI-generated responses with no original contribution or technical validation are not permitted. Content that is clearly low-effort, inaccurate, or unhelpful to other members may be removed without notice. We wrote a blog post with tips and best practices around using AI without losing your voice.

No point-boosting

At no time does ServiceNow tolerate point-boosting your own Community account. Do not create multiple accounts or collude with others to increase helpfuls, bookmarks, or solutions.

Do not post misleading information

The Community thrives on trust and fairness. Do not post misleading or erroneous information, and do not promote "cert dump" sites.

Certification exam content

Sharing, linking to, or requesting ServiceNow certification exam questions, answers, or practice materials from unofficial sources is strictly prohibited. This includes posts asking the community where to find practice exam questions, as these threads routinely attract content that violates this policy. Posts of this nature will be removed. Members seeking certification preparation resources are encouraged to use official ServiceNow learning channels.

Give recognition...

Thank members for their efforts and if the response is useful mark it as helpful. When a solution works for your question, mark the discussion as correct so others can quickly find the solution.

...and don't ask for helpfuls

Allow threads to resolve themselves. Refrain from asking the original poster to mark your response as helpful or as an accepted solution. Other users who have commented on the same thread will receive your ask as a notification, creating unnecessary noise.

Show fairness

At no time does ServiceNow tolerate point-boosting your own community account or members quickly find out. This means do not create multiple accounts or collude with others on helpful, bookmarks, solutions. Additionally, show fairness by not post misleading or erroneous information.

Respect copyright and intellectual property laws

Respect copyright, fair use, and financial disclosure laws. Reference and cite sources appropriately. Protect all confidential and proprietary information. Do not publish pictures or material from another person without their consent.

Deceptive content and prompt injection

Do not post any content intended to deceive other users or AI tools, including hidden text, embedded instructions, or any other content designed to manipulate how posts are read or processed.

Active code and scripts

Do not use JavaScript, active code, or any type of code other than simple HTML used in standard ways, or take any other actions that interfere with the normal operation of the community platform.

Misuse of the Abuse Report function

The abuse reporting function exists to help the Community team identify genuine violations of this Code of Conduct. Do not submit abuse reports that are vexatious, repetitive, or unrelated to an actual CoC violation. Misuse of the abuse report function — including submitting high volumes of reports as a means of pressuring other members or the moderation team — may itself result in moderation action.

In addition to the guidelines above, exercise courtesy when using Private Messenger. Private Messenger is for professional use only. It enables you to start a private conversation with other community members for a higher chance of visibility in one place. Think of this resource as a quick alternative to email for two reasons: (1) You can read and send messages without leaving the community. (2) You don't have to know the other member's email address and you don't have to reveal yours. We reserve the right to limit access to features like private messenger in the event they are detrimental to the ServiceNow Community. ServiceNow holds the right to monitor private messages at any time.

Violations and reporting

Content violations in the following manner whether public or private will be removed from the community:

Inflammatory or personal insults
Discrimination, bigotry, racism, sexism, homophobia or transphobia
Harassment
Hate speech
Obscene or abusive comments
Posting certificate exam questions and answers
Threats and/or harm against any individual or group
Spam or persistent spamming of sub forums or threads
Third-party advertising or any other form of solicitation
Plagiarism
Profanity
Distribution of personal or sensitive information about other users
Impersonation
Disregard to copyrights or licenses
Inappropriate images in profile
Gaming the point leaderboard
Abuse to helpful, bookmarks, solutions or ranking features
Promoting a service you are offering
Promoting "cert dump" sites
AI content that is clearly low-effort, inaccurate, or unhelpful to other members may be removed without notice.
Submitting the same post in several forums

In addition to the violations above, community accounts will be banned if the following are evident:

Members post spam content to any area on ServiceNow Community
Members post offensive or harmful material to any area on ServiceNow Community
Members harass other users on any area on ServiceNow Community
Members create multiple accounts or collude with others on helpful, bookmarks, solutions

If you recognize any content in violation of these guidelines or Terms of Use, report the content to the ServiceNow Community team for removal as follows:

Step 1: Click the more menu '…' located on the top right on any content next to the 'Subscribe/Unsubscribe' button

Step 2: Scroll and select 'Report Content'

Step 3: This redirects you to a short form to fill out

Step 4: Select one of the three primary reasons you are reporting the post (It is Inappropriate? It is Spam? Other?) You may also provide more context by specifying in the box ‘Additional Comments?’

Step 5: Click Submit when finished. It will be sent for moderation review.

For specific support questions that require immediate attention, please reach out to ServiceNow Support using this link https://www.servicenow.com/support/contact-support.html

ServiceNow reserves the right to edit or remove any content that is determined to be erroneous, inappropriate, offensive, or proprietary. The information you provide to ServiceNow is considered personal data and is protected by worldwide data protection laws. To learn more about privacy settings within the ServiceNow Community, review the Privacy section on Manage your profile.

Please keep in mind that information you publicly share is harder to control and protect and ServiceNow cannot be held responsible for any abuse of your data by anyone outside of ServiceNow. Review the ServiceNow Privacy Policy.

We hope you enjoy being a member of our ServiceNow Community!

Re: ServiceNow Community Code of Conduct for all members

Murali5 — Fri, 21 Apr 2023 10:23:12 GMT

Hi Everyone,

I need some guidance on representing Application components within the CMDB. For e.g, there is the PowerBI application, and there are reports within PowerBI. The Business wants to track some of these reports as Individual CI because they are critical.

What is the best practice for this. One option I can think of is to have PowerBI as Platform Host, and the reports as Platform Applications. Other option is to have a custom checkbox called 'Application component' and check this box for the reports ( Each report will be an separate CI).

Neither of the above options actually seem satisfactory. I am interested in knowing if anyone else has come across this challenge.

Thoughts?

Regards

Murali Mahadevan

Re: ServiceNow Community Code of Conduct for all members

Lipamola — Mon, 17 Jul 2023 17:38:45 GMT

I need some guidance, I have a po which is not visible at the AAFES Portal , can someone help me to advise how to rout the Po?

Re: ServiceNow Community Code of Conduct for all members

Wandaful — Wed, 20 Mar 2024 16:24:24 GMT

Hello! is the community still active?

Re: ServiceNow Community Code of Conduct for all members

Simon Hendery — Wed, 20 Mar 2024 18:30:25 GMT

Hi @Wandaful - yes, very much so. There are over 450,000 registered users on the community. Is there something you need help with?

Re: ServiceNow Community Code of Conduct for all members

Kebabdressing — Tue, 02 Apr 2024 08:45:38 GMT

The link associated with "Privacy section" leads to archived content. Would be nice with an updated version of the code of conduct.

Re: ServiceNow Community Code of Conduct for all members

Wandaful — Tue, 02 Apr 2024 19:20:20 GMT

@Simon Hendery Thank you! I look forward to my learning experience.

- Wanda

Re: ServiceNow Community Code of Conduct for all members

toyekuti — Wed, 10 Apr 2024 01:32:40 GMT

Hi everyone! I just wanted to say that I'm glad to be here, and can't wait to learn and collaborate.

Re: ServiceNow Community Code of Conduct for all members

robertmayo — Thu, 06 Jun 2024 15:30:18 GMT

Great information and now its time to start the learning process.

Good morning to all.

Re: ServiceNow Community Code of Conduct for all members

FellyO — Thu, 06 Jun 2024 18:54:27 GMT

hello everyone, nice to meet you all. Looking forward to learning more about ServiceNow.

Re: ServiceNow Community Code of Conduct for all members

danziegler — Sat, 10 Aug 2024 14:45:10 GMT

I look forward to learning so much from ServiceNow

Re: ServiceNow Community Code of Conduct for all members

KendallBrown — Wed, 30 Oct 2024 17:46:29 GMT

Hello Everyone,

My name is Kendall and I am a Navy veteran looking to make a transition into a position utilizing service now. I tried to post in the RiseUp forum but I have been unable to. It keeps telling me that the forum is read-only. Is there anyone I can contact to get write permission>

Thanks in advance!

Re: ServiceNow Community Code of Conduct for all members

EKostenko — Fri, 15 Nov 2024 08:14:31 GMT

Hello everyone. I am very pleased to have been offered an opportunity to be on the team implementing ServiceNow at my company. I understand ServiceNow is widely popular. My company is brand new to ServiceNow. We have dozens of applications used by various parts of my company. Our senior management believes rebuilding that collection of systems within ServiceNow will produce benefits we cannot get any other way. The systems we have are working ok. The could be tailored to our operations in a manner that made our systems and or workflows more efficient. Each system is made with different tools from different software makers. All the systems can be improved with the software now running them.

Here is my question: What benefits should we expect to gain by rebuilding our systems in ServiceNow?

Re: ServiceNow Community Code of Conduct for all members

francisirungu — Wed, 20 Nov 2024 10:46:06 GMT

looking forward to learning serviceNow

Re: ServiceNow Community Code of Conduct for all members

sumansardar — Tue, 26 Nov 2024 12:22:30 GMT

Thanks you for this community .Post completing the certification ,we will utilize this forum.

Re: ServiceNow Community Code of Conduct for all members

AbayomiB_ — Wed, 27 Nov 2024 03:46:53 GMT

I am glad to be here.

Re: ServiceNow Community Code of Conduct for all members

kingsrule50 — Wed, 27 Nov 2024 19:47:50 GMT

I look forward to learning and possibly nastering the platform

Re: ServiceNow Community Code of Conduct for all members

adebolababa — Mon, 02 Dec 2024 09:41:20 GMT

Great to be here and ready to learn the new journey .....

Re: ServiceNow Community Code of Conduct for all members

melissakr — Mon, 30 Dec 2024 16:02:17 GMT

Starting my journey with ServiceNow

Re: ServiceNow Community Code of Conduct for all members

LassifatouT — Tue, 07 Jan 2025 13:52:31 GMT

Just started with ServiceNow.