post Announcement: The new ServiceNow Community is here! in Community Resources

Announcement: The new ServiceNow Community is here!

ServiceNow — Sun, 02 Oct 2022 17:44:16 GMT

Thanks to you, our Community is growing and evolving. Because of that, today we launched a reimagined ServiceNow Community, with many new features that will make learning from and engaging with over 455,000 members across the globe better than ever. The ServiceNow Community is a go-to resource to find answers in our forums and product hubs, connect with peers at events, and learn more from blogs and articles related to our products and solutions. Whether you are a customer, developer, prospective employee, or fan of the brand, please know that this Community belongs to you. This launch is just the start. We invite you to visit us often as ServiceNow continues to make your world work.

Here are a few ways you can make the most of the new ServiceNow Community:

Check out the Welcome Guide: This packet has everything you need to easily locate the key areas of the new site. Click here to view!

Bookmark the new URL: We’ve moved! To make it easier for new and existing members to find us, we’ve moved our site to ServiceNow.com/Community. (Don’t worry, though. Your old links will still work – we'll take you to the new page automatically.)

Use Product Hubs as your guide: We are thrilled to introduce Product Hubs, highly curated collections of the most relevant and important content you will need on your implementation journey. We’ve broken it down into the 4 stages most customers go through – getting ready, configuration and go-live, optimizing, and taking ServiceNow to the next level for your organization. (There are still forums for every product just in case you can’t get your question answered!)

Enjoy the enhanced performance: On top of getting a fresh look, the new ServiceNow Community also comes with better speed and search functionalities. Now, you can find what you need faster than ever before.

A fresh new design, made to work like you do: Our new website design makes it simpler to navigate across pages and always find your back to your starting place. Click away without any worries!

Stay tuned: We have more exciting upgrades coming soon. Be sure to check back regularly to experience the latest and greatest features.

Log in today to enhance your ServiceNow journey! We cannot wait to witness all the ways you will inspire and become inspired by this one-of-a-kind community. We are so glad you are here.

Thank you for your patience and understanding as we completed these updates.

Have a question or need support? Please click here to visit our Community Resources hub.

Re: Announcement: The new ServiceNow Community is here!

Arun Kumar K — Mon, 03 Oct 2022 02:43:43 GMT

Not able to create new questions in this site, it is displaying access denied on this server why???

Re: Announcement: The new ServiceNow Community is here!

David — Mon, 03 Oct 2022 05:14:22 GMT

Hi Arun,

Can you please tell me where you're trying to create/post a new question and where you're getting an access denied error message? If you can replicate the issue, please share the URL. I'm trying to reproduce it on my end so I can get it resolved ASAP.

Thank You,
David Hung

Re: Announcement: The new ServiceNow Community is here!

Ankur Bawiskar — Mon, 03 Oct 2022 05:38:52 GMT

Hi,

Clicking on my current avatar removed my pic.

Also I am not able to select new avatar.

While posting an image it gave me this message "You have reached your upload limit of 1,000 images."

Regards
Ankur

Re: Announcement: The new ServiceNow Community is here!

VaranAwesomenow — Mon, 03 Oct 2022 07:21:43 GMT

Love the new look and feel. Looks very niche and rich. Thanks for making an upgrade 🙂

Site is very fast as well compared to previous version.

Love the new titles to contributors... feeling empowered 🙂

Re: Announcement: The new ServiceNow Community is here!

Alec Hanson — Mon, 03 Oct 2022 09:09:49 GMT

Loving the new look and feel.

However I had posted an article on 23rd September and it is no longer in the system. Is there a delay of some sort?

Re: Announcement: The new ServiceNow Community is here!

Steve MacDonald — Mon, 03 Oct 2022 13:17:30 GMT

All my links from emails (including back in July) not longer work. How do we get to the linked articles / posts?

I've tried searching the community, including by author, but even though it says they made posts, some of them don't show up. Or some profiles (such as John Spirko's) say they've posted many more articles than are available in the list.

There are only 7 posts listed below.

Re: Announcement: The new ServiceNow Community is here!

gjz — Mon, 03 Oct 2022 15:24:55 GMT

What happened to content that used to be on the community? Every single bookmark I had is no longer useful which is very disappointing to me - I relied on several of them heavily!

Re: Announcement: The new ServiceNow Community is here!

David Nottingha — Mon, 03 Oct 2022 15:51:04 GMT

Love the new look and feel but there is apparently a short character limit on display names - missed my full name by One Character in the home page - but there are plenty of folks with longer names than mine that will be severely truncated.

Re: Announcement: The new ServiceNow Community is here!

Jace Benson — Mon, 03 Oct 2022 15:58:22 GMT

@Steve MacDonald Do you have the link or title.

Re: Announcement: The new ServiceNow Community is here!

Ashley Snyder — Mon, 03 Oct 2022 16:29:52 GMT

Where do the review approvals from articles come from? I'm a ServiceNow employee and now I'm waiting on my own article to be reviewed when I'm just making HTML adjustments from the migration.

Re: Announcement: The new ServiceNow Community is here!

Sarah G_ — Mon, 03 Oct 2022 16:43:41 GMT

@Alec Hanson Hi Alec, thanks for your comment. On the previous site we shared a global announcement banner that stated a content freeze would begin on September 22, 2022. Since the article you mentioned above was posted on September 23, 2022, it does not appear on the site. Could you please send us an email so we can help resolve? dan.bruhn@servicenow.com, derek.rothgordon@servicenow.com, and sarah.garey@servicenow.com.

Thanks!

Re: Announcement: The new ServiceNow Community is here!

Fuse Henry — Mon, 03 Oct 2022 16:56:36 GMT

I gotta say, I'm NOT impressed! Can we go back to the old one? Isn't the goal to actually evolve and make the interface simpler and easier to navigate and use?
The new community is completely broken. It took me about 20 minutes just to figure out how to post a question! Seriously? Then I spent about 20 minutes on a new post because I need help with a Glide Record script. After meticulously crafting my question in the Developer Forum, I got an ACCESS DENIED error!

It's especially frustrating seeing posts about how great it is and how much some people are loving it. Really? It's totally broken, how do you love it so much?
I also got an error trying to reply to another post. I was trying to thank somebody this morning for a post, and I got a "flood posting" warning. Also my reply was denied. I only hit the submission button once, and only had one single reply this morning. How am I flood posting?

I also don't like the new look at all. It's harder to figure out where everything is, and extremely hard to find the "Post a question" button.

Re: Announcement: The new ServiceNow Community is here!

Sarah G_ — Mon, 03 Oct 2022 16:49:49 GMT

@Ashley Snyder Hi Ashley, thanks for your comment. I understand there are a few options underneath your post when editing. For example, there is an option to save, publish, and submit for review. When you open your post now, are you able to click "publish" or what do you see? Happy to help.

Thanks!

Re: Announcement: The new ServiceNow Community is here!

Ashley Snyder — Mon, 03 Oct 2022 17:54:31 GMT

Thank you @Sarah G_ this is for an article that was migrated. I am the owner of the article, and have edited a draft, but the article is under an Awaiting review state with no option to Publish, just Recall.

Re: Announcement: The new ServiceNow Community is here!

apjohn2 — Mon, 03 Oct 2022 17:57:28 GMT

I have an email from Sunday with a link to a post I made last week. The post will not load when I'm on a private network. Further, for some reason, when I'm on my employer's network, any "deeplink" I click (as in a link to a specific post, specific thread, etc.) gets blocked as malware.

None of the bookmarks I have work, and I cannot find any posts that I had bookmarked when I search.

One link actually returned a hint of something... too bad it wasn't helpful, and it wasn't the post itself. It said the post had been "Archived". Well that's great. How many years-old posts did you guys archive here, honestly?

I have emailed our rep asking for help. I'm with @Fuse Henry on this. The posts saying it's great are vapid and useless. The new site here was not ready for production, not by a long shot. Please roll it back to the old community and fix all these bugs before deployment.

@ServiceNow @Sarah G_

Re: Announcement: The new ServiceNow Community is here!

derekrothgordon — Mon, 03 Oct 2022 18:16:16 GMT

@apjohn2 Regrettably, if you posted an article last week, it did not get carried over to the new community. There was a banner posted last week to try to warn posters about this. If you would like the content to show on the new community, please post it again. Sorry for the inconvenience!

Re: Announcement: The new ServiceNow Community is here!

Sebastien Fix — Mon, 03 Oct 2022 19:18:26 GMT

@Sarah G_ hey, asking for a friend but is the GRC community really so far below Impact or the more generic "industry solutions" - but just before Localization?

Maybe make a first grouping for Solutions Areas like on sn.com to avoid the double menu?

PS: If i use a smiley in the post I get this error preventing me from posting (and errors during autosave as well)

Re: Announcement: The new ServiceNow Community is here!

Sebastien Fix — Mon, 03 Oct 2022 19:29:22 GMT

@Sarah G_ Hi, just posted a post that was saved, then "pending moderation" and then disappeared. I get an error both during autosave and post if I use a smiley in a post.

My post was really about the position of the GRC community was down low, few levels lower that Impact community - so this is report = shorter version

Re: Announcement: The new ServiceNow Community is here!

Sebastien Fix — Mon, 03 Oct 2022 19:31:45 GMT

smiley creates this during autosave

and this when clicking post