post How to Create, Manage, Edit, and Delete Articles in Community Resources

How to Create, Manage, Edit, and Delete Articles

seanflack — Thu, 03 Aug 2023 17:43:58 GMT

Highlights of new article features
Who can create an article
How to create an article
How to edit an article
How to delete an article
How to move an article

Community article highlights

Save the article as a draft so that you can get the URL needed ahead of time before publishing.
Select and add labels (i.e., tags) to an article to make it easier for readers to find related posts. Note that you can only choose from the list of suggested labels for now.
Schedule a post to go live.
NEW! Add an article cover image and teaser/preview text.
NEW! Add a co-author.
Content that is copy-pasted from Microsoft Word will automatically include images.
Move your article to other article pages.

Who can create an article

While all community members can ask questions and post comments, only certain users can create an article. Those users are MVPs, Rising Stars, Thought Leaders, and Employees. If you would like to write blogs and/or articles as a Thought Leader, please email us at community@servicenow.com.

How to create an article

Go to the product hub where you want to post the blog — for example, Customer Service Management.

2. Scroll down to the Contents box.

3. Click on the articles link.

4. Click the Create an article button.

5. Create a title, and then add labels to optimize searching. The Associate Products section is still under construction so avoid that section for now.

6. Create the article by filling in the Article Body field OR paste in existing content.

7. Click on >Teaser to open text box. The teaser, with a Read more... link, appears on the article’s front page and gives readers an idea of what the post is about. Again, you can use the editing tools to format and add media.

8. Set up search engine optimization (SEO) for the page title and a meta description by clicking on >SEO Options. Canonical URL should NOT be used at this time.

9. Use the drag and drop/browse for files to attach a document to the article.

10. To add a cover photo, which is recommended, click the + Photo icon to browse the image location to attach to the article.

11. To schedule publication for when you want to create an article in advance and set the publishing date:

Click Schedule publication

Select the Date and Time and time zone.

12. To add contributors’ names, enter a name in the Contributors box to find the contributor’s name and then click Add.

13. Leave the Email me when someone replies box under Subscribe checked if you want to receive emails when someone replies to your post.

14. Options for saving and publishing:

Click Save to save the draft and resume editing later.

The Submit for Review function is still under construction

Click Publish to immediately publish.

How to edit an article

If you want to update an article that you created, you have the option to edit your post.

1. Click the blue down arrow above the date and time and select Edit Post, click Options, or scroll down to the bottom of your article and click Edit.

2. Once you’re done updating your article, you can save it as a draft, publish it right away, or schedule the publication if you need to publish the changes at a later time. Note that the “Submit for review” function is still under construction and will not work at this time.

3. Wait for the confirmation before you close/exit the page.

How to delete an article

If you create an article in error or you want to remove it, you can delete the post.

1. Click the blue Options link and select Delete Post.

2. You will need to confirm deletion of the article and if the author and/or people who publicly replied to the post should be notified.

3. After you click Confirm, wait for the confirmation.

How to move an article

NOTE: You can only move an article that you created.

1. Click on your article

2. Click on the down arrow on the right to expand options.

3. Click Move Post.

4. Choose the location where you want your article to be moved. Note that you can only move your article to other article pages.

5. Select confirmation options (people to notify), then click “Move Article”

6. Wait for the confirmation before you close/exit the page.

Re: How to Create, Manage, Edit, and Delete Articles

Juan Osorio — Fri, 29 Sep 2023 17:55:55 GMT

@seanflack for some reason I can only create new article and not edit my previous ones. The "Edit" or "Edit Post" options are not there for what I have authored.

Re: How to Create, Manage, Edit, and Delete Articles

dougodegaar — Tue, 06 Aug 2024 18:57:39 GMT

Is the Products section still under construction? I would like to differentiate our HLA offering articles amongst the ITOM offerings. Suggestions welcome in lieu of Products ability. Thanks.

Re: How to Create, Manage, Edit, and Delete Articles

EvansW — Mon, 19 May 2025 05:53:27 GMT

Thank you for providing such a thorough and well-structured guide on creating, editing, and managing articles within the platform. It's incredibly valuable, particularly for new users or those looking for a quick refresher. The step-by-step instructions, supported by visuals, make it easy to follow and understand the entire process of building and maintaining content.

Features like publication scheduling, adding cover images, and collaborating with co-authors significantly enhance the platform's usability and flexibility. Overall, this guide empowers users to fully leverage the platform’s capabilities for effective content creation and management.

Re: How to Create, Manage, Edit, and Delete Articles

hrudushibu — Tue, 08 Jul 2025 12:17:53 GMT

Thanks for sharing

Re: How to Create, Manage, Edit, and Delete Articles

LucretiaK — Tue, 08 Jul 2025 15:49:48 GMT

This was a beneficial article.

Re: How to Create, Manage, Edit, and Delete Articles

SandeepGujja — Wed, 09 Jul 2025 05:21:44 GMT

Good to see these, super excited for more

Re: How to Create, Manage, Edit, and Delete Articles

sharmanavin — Mon, 27 Oct 2025 08:54:45 GMT

These are good ideas and information task about System Admin like : Create, Update, Delete, Move operation on article post

Re: How to Create, Manage, Edit, and Delete Articles

Matthew_13 — Thu, 18 Dec 2025 20:59:40 GMT

this has been a game changer for us!

Re: How to Create, Manage, Edit, and Delete Articles

K10H — Sun, 25 Jan 2026 00:00:20 GMT

Thanks for the comprehensive article, it was really helpful.