post Regarding CSA certificate in Community Resources

Regarding CSA certificate

BhanuprakaT — Wed, 28 Aug 2024 14:24:10 GMT

Please provide some websites to practice CSA questions

Re: Regarding CSA certificate

Dr Atul G- LNG — Wed, 28 Aug 2024 14:25:42 GMT

Hi @BhanuprakaT

There is no best website, follow the ebook that is the best source of truth and good to go for the exam.

Re: Regarding CSA certificate

BhanuprakaT — Wed, 28 Aug 2024 14:29:02 GMT

Thank you for the advice.

Re: Regarding CSA certificate

VikramT — Tue, 15 Oct 2024 12:52:31 GMT

Hello @Dr Atul G- LNG , which eBook are you referring to?

Re: Regarding CSA certificate

Dr Atul G- LNG — Tue, 15 Oct 2024 13:35:01 GMT

Hi @VikramT

When you register for CSA training , user will get a ebook link to redeem, which is available online only.

Re: Regarding CSA certificate

MohammedAzad — Sun, 06 Apr 2025 08:58:22 GMT

I had attempted the CSA exam once through my previous company, but unfortunately, I didn't pass. Since I’ve now left that company, my email ID associated with ServiceNow has been blocked.

Could you please guide me on how I can reactivate or update my email ID with ServiceNow Also, what would be the process to retake the CSA certification Will I need to start the registration and training process from the beginning?

Re: Regarding CSA certificate

Dr Atul G- LNG — Sun, 06 Apr 2025 20:55:46 GMT

Hi @MohammedAzad

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...