https://www.servicenow.com/community/the-community-week-blog/mvp-insights-beyond-the-demo-rooms-my-6-month-journey-with-now/ba-p/3421445 <H4><STRONG><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="This Community Week Livestream will begin shortly! (10).png" style="width: 999px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/481233iAD397155B683BA36/image-size/large?v=v2&amp;px=999" role="button" title="This Community Week Livestream will begin shortly! (10).png" alt="This Community Week Livestream will begin shortly! (10).png" /></span></STRONG></H4> <P>&nbsp;</P> <H4 id="toc-hId-1826719056"><STRONG>Welcome to our Community Week MVP Insights series!&nbsp;Join ServiceNow MVP Paul Pradap Chandru as he walks through his experience using Now Assist and AI Agents.</STRONG></H4> <HR data-start="1319" data-end="1322" /> <P class="p1">&nbsp;</P> <P><SPAN data-contrast="none">Hello Folks,</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-contrast="none"> </SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-contrast="none">As a platform Architect, I have spent last 6 months running rigorous demos on now&nbsp;assists, AI Agents, designing use cases, building proof of concepts and even half a&nbsp;dozen&nbsp;client initiatives kick off with Now&nbsp;assist&nbsp;and few AI agents. </SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="none">What started as curiosity on these topics has evolved into&nbsp;a serious&nbsp;C-suite&nbsp;conversations&nbsp;especially on AI&nbsp;Maturity,&nbsp;governance&nbsp;and enterprise readiness.&nbsp;Almost&nbsp;all&nbsp;of&nbsp;my interactions with clients&nbsp;ends&nbsp;up touching these points. So, I&nbsp;thoughts&nbsp;of writing down my reflections after these 180 Days on Ground and&nbsp;share&nbsp;my thoughts with you&nbsp;all.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="none"> </SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <H2><STRONG>What&nbsp;I have&nbsp;seen/observed&nbsp;in My Journey?&nbsp;</STRONG></H2> <P><SPAN data-contrast="none"> </SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <H4><STRONG>1. &nbsp;All this AI Demos that sparked excitement in every&nbsp;sessions&nbsp;</STRONG></H4> <P><SPAN data-contrast="none"> </SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-contrast="none">Whenever we show our use&nbsp;cases&nbsp;ex: Incident summarization, knowledge suggestions, and War room action extraction (one of our AI&nbsp;agent) consistently created </SPAN><SPAN data-contrast="none">"Wow Moments"</SPAN><SPAN data-contrast="none">. in this discussion room.  Clients are excited to see </SPAN><I><SPAN data-contrast="none">what&nbsp;use&nbsp;to take a lot of&nbsp;efforts&nbsp;was reduced in&nbsp;seconds</SPAN></I><I><SPAN data-contrast="none">.</SPAN></I><SPAN data-contrast="none">.&nbsp;It is always good to see&nbsp;some  time&nbsp;savings and analyst&nbsp;productivity improve&nbsp;from&nbsp;production&nbsp;standpoint.</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="none"> </SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <H4><STRONG>2. &nbsp;Use case discovery workshops &nbsp;</STRONG></H4> <P><SPAN data-contrast="none"> </SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-contrast="none">Moving beyond features &amp; Demo's, I engaged with client teams to&nbsp;identify&nbsp;their highest-value AI opportunities which&nbsp;range&nbsp;from "v</SPAN><I><SPAN data-contrast="none">endor onboarding in retail space</SPAN></I><SPAN data-contrast="none">" to "</SPAN><I><SPAN data-contrast="none">plant incident response in manufacturing</SPAN></I><SPAN data-contrast="none">". In this conversation,&nbsp;i&nbsp;noticed an exciting shift in narrative, clients are no longer asking </SPAN><I><SPAN data-contrast="none">“What can AI do?” instead their ask&nbsp;are&nbsp;“What can AI do for us?”.</SPAN></I><SPAN data-contrast="none">  This&nbsp;Mindshift is critical because it transforms AI from being seen as&nbsp;strategic&nbsp;enabler for business transformation. </SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="none"> </SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <H4><STRONG>3.  Proof of Concepts That Built Confidence&nbsp;</STRONG></H4> <P><SPAN>&nbsp;<BR /></SPAN><SPAN data-contrast="none">PoCs - Proof of concepts became the bridge between vision and reality. Clients wanted to see Now Assist and AI Agents in action in solving their data, their processes, their&nbsp;workflows. These controlled pilots delivered a&nbsp;measurable outcomes, helping leaders&nbsp;validate</SPAN><I><SPAN data-contrast="none"> value quickly&nbsp;and&nbsp;built momentum needed for scaling</SPAN></I><SPAN data-contrast="none">.</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P>&nbsp;</P> <H4><SPAN>&nbsp;<BR /></SPAN><STRONG>4.  Client Kick-Offs That Marked Commitment&nbsp;</STRONG></H4> <P><SPAN>&nbsp;<BR /></SPAN><SPAN data-contrast="none">Several engagements successfully progressed from demo rooms to formal project kick-offs.  This transition was more than&nbsp;just&nbsp;a milestone and the clearest signal that enterprises are ready to move from exploration to execution. When&nbsp;clients&nbsp;commit to&nbsp;execution, it shows that AI has moved from "</SPAN><I><SPAN data-contrast="none">interesting experiment" to "Strategic investment "</SPAN></I><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jordancbaron_0-1762544754625.png" style="width: 999px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/481231i736800920F13C0F3/image-size/large?v=v2&amp;px=999" role="button" title="jordancbaron_0-1762544754625.png" alt="jordancbaron_0-1762544754625.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P><SPAN data-contrast="none">I would like to share our Insights from these CXO AI Workshops.</SPAN><SPAN><BR /></SPAN><SPAN>&nbsp;<BR /></SPAN><SPAN data-contrast="none">During CXO knowledge sessions, the conversations took on a distinctly different tone. leaders were not just exploring "Features", they were asking strategic&nbsp;question&nbsp;on&nbsp;now&nbsp;assist&nbsp;and roadmaps. few&nbsp;question&nbsp;are below,</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P>&nbsp;</P> <OL> <LI aria-setsize="-1" data-leveltext="%1." data-font="ServiceNowSansMedium,Times New Roman" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><SPAN data-contrast="none">On&nbsp;Maturity  stand&nbsp;point, “Are we mature enough for AI? How do we move from experimentation to enterprise scale?”</SPAN><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}">&nbsp;</SPAN></LI> <LI aria-setsize="-1" data-leveltext="%1." data-font="ServiceNowSansMedium,Times New Roman" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><SPAN data-contrast="none">On&nbsp;Governance,  Leaders&nbsp;emphasized on&nbsp;trust, auditability, and responsible use. AI without governance was considered a non-starter.</SPAN><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}">&nbsp;</SPAN></LI> <LI aria-setsize="-1" data-leveltext="%1." data-font="ServiceNowSansMedium,Times New Roman" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><SPAN data-contrast="none">On ROI &amp;&nbsp;Value ,&nbsp;The&nbsp;ultimate question asked&nbsp;was  “Are we solving a real problem, or are we shooting a bird with a cannon?”</SPAN><SPAN>&nbsp;<BR /></SPAN><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}">&nbsp;</SPAN></LI> </OL> <P><SPAN data-contrast="none">This&nbsp;shift shows, with Now Assist and AI agents,&nbsp;enterprise&nbsp;are not just automating tasks, but they are reimagining workflows across enterprises and business functions.  </SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P>&nbsp;</P> <HR data-start="1319" data-end="1322" /> <P><EM>Questions for Paul? Leave them in the comments! Mark this post as helpful if you found it as such!</EM></P> <P>&nbsp;</P> <P><A href="https://www.linkedin.com/in/paulpradapchandru/" target="_blank" rel="nofollow noopener noreferrer"><EM>Connect with Paul here!</EM></A></P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 07 Nov 2025 19:50:27 GMT Paulsylo 2025-11-07T19:50:27Z https://www.servicenow.com/community/the-community-week-blog/mvp-insights-beyond-the-demo-rooms-my-6-month-journey-with-now/ba-p/3421445 <P>Welcome to our Community Week MVP Insights series!&nbsp;Join ServiceNow MVP Paul Pradap Chandru as he walks through his experience using Now Assist and AI Agents.</P> Fri, 07 Nov 2025 19:50:27 GMT https://www.servicenow.com/community/the-community-week-blog/mvp-insights-beyond-the-demo-rooms-my-6-month-journey-with-now/ba-p/3421445 Paulsylo 2025-11-07T19:50:27Z https://www.servicenow.com/community/the-community-week-blog/mvp-insights-beyond-the-demo-rooms-my-6-month-journey-with-now/bc-p/3422783#M123 <P><FONT color="#000000">Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/357260">@Paulsylo</a>&nbsp;,</FONT></P><P><FONT color="#000000">Great insights!</FONT></P><P><FONT color="#000000">For developers who are just starting their ServiceNow AI journey what would you recommend as the best way to start learning and showcasing AI or automation skills within the ServiceNow ecosystem?</FONT></P><P><FONT color="#000000">Also, what was your go-to approach to upskill and stay ahead of these AI platform innovation</FONT></P><P>&nbsp;</P><P><FONT color="#000000">Regards,</FONT></P><P><FONT color="#000000">Mohammed Zakir</FONT></P> Sat, 08 Nov 2025 19:20:31 GMT https://www.servicenow.com/community/the-community-week-blog/mvp-insights-beyond-the-demo-rooms-my-6-month-journey-with-now/bc-p/3422783#M123 Mohammed8 2025-11-08T19:20:31Z