question ServiceNow Discovery- Populating Model Id for Software's running on Server/Device in CMDB forum

ServiceNow Discovery- Populating Model Id for Software's running on Server/Device

BharatTulsH — Mon, 22 Jul 2024 12:24:52 GMT

Hello,All,

I want to populate CI Model ID[model_id] field[reference to cmdb_model] for child ci of server/equipment. Example-

Windows server is parent ci and there are different software running on Windows Server; and running software's like- web server(apache, iis) or database(oracle, mssql), etc.

So how we can get Model ID for software's running on parent server ci. OOTB SN discovery is not populating model_id for these kind of child CI's.

I am thinking of using combination of Software make and Software name as name of cmdb_model record(oracle database). but how SN Discovery pattern/probe will use this newly created cmdb_model record when inserting new child oracle databse ci and populate model_id filed. also how this model_id data will use in SAM-HAM normalization?

Any one implemented and achieved?

#cmdb

#itom

#servicenow discovery

#servicenow visibility

#pattern

#software asset management

#hardware asset management

Re: ServiceNow Discovery- Populating Model Id for Software's running on Server/Device

Mohan raj — Mon, 22 Jul 2024 11:49:55 GMT

Hi @BharatTulsH,

Below knowledge article will help you to populate the model ID on Software Server.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687582

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.

Re: ServiceNow Discovery- Populating Model Id for Software's running on Server/Device

BharatTulsH — Mon, 22 Jul 2024 12:33:19 GMT

Thanks Mohan, for replying.

I have checked KB and its for device where SN discovery able to capture make & model, however, in software case(child ci), SN discovery is not capturing make & i believe software don't have 'model' like hardware device.