question The credentials can't be used with the account ID provided Pattern name: Amazon AWS Service account in CMDB forum

The credentials can't be used with the account ID provided Pattern name: Amazon AWS Service account

anhpt — Wed, 24 Jul 2024 08:13:46 GMT

Hi folks,

Currently I faced the issue when trying to setup the connection between ServiceNow and AWS.

From AWS side, they will provide the permanent credential (setup AIM user with readonly policy).

In SN, we setup the credential and Service Account (member account), but when using Cloud Discovery Schedule, and verify the account, the error display "The credentials can't be used with the account ID provided Pattern name: Amazon AWS Service account". Please help to advise how can fix it? Thank you and appreciated.

Re: The credentials can't be used with the account ID provided Pattern name: Amazon AWS Service acco

AJ_TechTrek — Fri, 26 Jul 2024 04:16:33 GMT

Hi @anhpt ,

Refer the below Below KB, Might this will help.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748234

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