question Category is not being populated in Servicenow catalogs in CMDB forum

Category is not being populated in Servicenow catalogs

ArunG29061990 — Thu, 19 Sep 2024 03:16:36 GMT

Hi,

I want to select Guidance & information as a default category so I used "current.category = "guidanceandinformation"; in template.

but it's not selecting the default "Guidance & information category than creating a new one.

Can you please suggest what I need to change so that the default category can be selected?

Other catalogs are working fine but the problem is only with "Guidance & information"

Tai Vu — Thu, 19 Sep 2024 04:59:03 GMT

It looks like you're setting incorrect/unmatched value of the choice "Guidance & information".

You can try to look into the sys_choice table and confirm that whether the choice value is "guidanceandinformation" or something else.

URL: https://<instance_name>.service-now.com/sys_choice_list.do?sysparm_query=labelSTARTSWITHGuidance%20%26%20information

Cheers,

Tai Vu

ArunG29061990 — Thu, 19 Sep 2024 07:17:44 GMT

Thanks @Tai Vu yes the value was something else but now it's working fine. 🙂