question IRE Rule find unique identifier in CMDB forum

IRE Rule find unique identifier

ayush_g — Sun, 17 Nov 2024 20:20:45 GMT

i need to create IRE rule for ip phone class for that i dont know step by step process and user is not giving the unique identifier so anyone can help me on it to find the unique identifier.

User has shared data source column and ask to find out the unique identifier on the basis of them.

Re: IRE Rule find unique identifier

Sandeep90 — Mon, 18 Nov 2024 16:46:28 GMT

It needs to have a unique identifier, without that it would be hard to identify the records. You can follow below steps to create the IRE rule.

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/configuration-management/task/t_CreateCIIdentificationRule.html

Re: IRE Rule find unique identifier

SK Chand Basha — Mon, 18 Nov 2024 17:16:10 GMT

Hi @ayush_g

You can use Serial Number or Mac Address as a unique identifer , Create a rule with this attributes.

Mark it helpful and Accept Solution!! If this helps you to understand.

Re: IRE Rule find unique identifier

ayush_g — Thu, 21 Nov 2024 10:39:28 GMT

It is helpful

Re: IRE Rule find unique identifier

Rishi Kendale — Thu, 21 Nov 2024 11:27:43 GMT

Hi @ayush_g

@SK Chand Basha has already given the solution.

You can also try using multiple criterion attributes if you are not sure about any single attribute. It works in AND query manner.

Thank you,

Rishikesh

Re: IRE Rule find unique identifier

s4scott — Thu, 21 Nov 2024 15:03:30 GMT

The best identifiers for mobile are: Serial number and IMEI (International Mobile Equipment Identity, is a unique 15-digit number that identifies a mobile phone)

MAC address are a last resort identifier as there are numerous situations where MAC addresses are not unique due to re-use, duplication, or spoofing (mobile (iOS/Android, VMware, Layer 3 Network devices)