question Disable delete button on CMDB Workspace in CMDB forum

Disable delete button on CMDB Workspace

shantul13 — Tue, 17 Dec 2024 15:14:49 GMT

Does anyone has any idea on how to disable/remove the "delete" functionality from CMDB workspace?

For Navigation

CMDB Workspace --> Quick Links --> CI Class List --> You can choose any Class --> Open the CI --> Next to Save Option there are three dots --> You will find the "Delete" option

There is a UI Action Script but its Global.

https://xxxx.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=cccac8a60b3303008e64aabcb4673ade

Or does anyone has any suggestions what modifications/customizations can be done to disable/remove the delete the functionality?

Note: - I just want to disable the "delete" functionality in CMDB Workspace.

Re: Disable delete button on CMDB Workspace

Runjay Patel — Tue, 17 Dec 2024 15:58:48 GMT

Hi @shantul13 ,

You can create new UI action on table for which you wanna hide this, for example if you wanna hide it for cmdb_ci then make copy of this OOB UI Action and give the same "Action Name as sysverb_ws_delete". It will hide the global one and show the child one. Now you can un tick workspace checkbox.

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Re: Disable delete button on CMDB Workspace

shantul13 — Fri, 20 Dec 2024 07:56:36 GMT

Hello @Runjay Patel ,

Thank you for your response. It worked for me.

Re: Disable delete button on CMDB Workspace

shantul13 — Fri, 27 Dec 2024 10:47:27 GMT

Hello @Runjay Patel,

In addition to this if I want "delete" to be visible to any specific role, how can we do that?
I tried in the condition section of the UI action that we created on the cmdb_ci table but its not working.
-- gs.getUser().hasRole('xxx role')

-- gs.hasRole('xxx role')
Any suggestions on the same.

Re: Disable delete button on CMDB Workspace

Runjay Patel — Fri, 27 Dec 2024 11:08:44 GMT

Hi @shantul13 ,

putting it on condition it should work but i would recommend you to use configuration.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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Re: Disable delete button on CMDB Workspace

shantul13 — Fri, 27 Dec 2024 11:28:34 GMT

Hello @Runjay Patel ,

I have already tried that option and it seems to be not working.

Any other suggestions would appreciate your response on the same.

Regards,
Shantul Rastogi

Re: Disable delete button on CMDB Workspace

Runjay Patel — Fri, 27 Dec 2024 11:34:16 GMT

Share the screenshot of your configuration.

Re: Disable delete button on CMDB Workspace

shantul13 — Fri, 27 Dec 2024 13:31:45 GMT

Hello @Runjay Patel,

Please find the attached screenshots for the same

Re: Disable delete button on CMDB Workspace

Runjay Patel — Fri, 27 Dec 2024 13:50:29 GMT

Hi @shantul13

Check the delete acl, it is controlled through it. as in condition mentioned it canDelete().

try providing itil/asset/sn_cmdb_editor role to user.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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Re: Disable delete button on CMDB Workspace

shantul13 — Thu, 02 Jan 2025 14:19:48 GMT

Hello @Runjay Patel,

I tried giving itil/asset/sn_cmdb_editor role to user but then also it's not working.

Regards,

Shantul Rastogi