question Re: Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course) in CMDB forum

Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

MartinZ — Thu, 02 Jan 2025 11:26:13 GMT

I have merged two windows servers as described, delete the duplicate but still getting this answer :

Did you retain the oldest CI record, then merge Assigned To, Company, and Cost Center from the duplicate, and then delete the duplicate?

VERIFICATION:

From the CMDB Group Health Dashboard:

- From the Duplicate metric, verify only 7 of 145 records display as duplicates
I could se as 7/145

- From the Group View - Duplicate CIs report, verify it displays 6 Solaris Servers and 1 AIX Server

i could that also.

But task still not gets validated.

Re: Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

Dr Atul G- LNG — Thu, 02 Jan 2025 21:30:22 GMT

Hi @MartinZ

Sometimes, it could be a cache issue or data-related. Try using cache.do to clear the cache and then validate. I hope you've followed the instructions carefully (such as checking for any impersonation or similar factors) before proceeding with validation.

If you already done 80% lab and only this task is failing, you can submit the labs and you will get the completion details.

Re: Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

NivethaJ — Tue, 30 Dec 2025 09:37:27 GMT

Hi @Dr Atul G- LNG

im also facing the same issue, even after completing everything correctly its not validating

Re: Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

Dr Atul G- LNG — Tue, 30 Dec 2025 15:25:20 GMT

What error you are getting?

Re: Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

Sandeep132 — Fri, 02 Jan 2026 05:54:08 GMT

Hi @MartinZ

I had the same issue yesterday and today I woke the instance again, performed the task. This time the issue was gone and task was successful. Also make sure to run the health jobs again to calculate the score.

I selected remediate on the duplicate task, clicked on main ci button, merged the attributes from duplicate ci and at the end selected the delete duplicate ci check box. Then run the remediate playbook button to process the workflow. These steps should fulfil the task.

Re: Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

Anusha48 — Sun, 19 Apr 2026 01:19:38 GMT

Faced Same issue today. I have retrieved the deleted record from Audit deleted records and set the de- duplication task state to open and retried and was able to complete the task.