Service Mapping Errors - Tomcat

Tom104 — Tue, 10 May 2022 13:39:13 GMT

Hi All,

I'm currently attempting to map a number of Web based applications within the Application Services settings.

On trying to map these, ServiceNow usually discovers the endpoint, finds there's a tomcat service behind it, and then provides the following error message;

"The system failed to create an inclusion connection from the CI (type: cmdb_ci_app_server_tomcat). There is a containment rule for this CI type and a pattern which is associated with the contained item, but no inclusion connection created."

Can anyone advise exactly what needs to be done here? The message itself provides no help whatsoever, and the discovery log is effectively useless to me. Very much need a step by step guide here. I do not want to IGNORE the message, it needs to be resolved as all connections should be displayed.

Re: Service Mapping Errors - Tomcat

Sam Webb — Wed, 01 Jun 2022 13:13:55 GMT

I don't know if this is of help? It looks to have been created for Kingston, but was updated recently:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720834

Thanks,

Sam

question Service Mapping Errors - Tomcat in CMDB forum

Service Mapping Errors - Tomcat

Re: Service Mapping Errors - Tomcat