https://www.servicenow.com/community/cmdb-forum/restrict-user-from-using-template-when-the-business-service-is/m-p/3190625#M14681 <P>Hi,</P><P>In incident form I want to restrict the users from using templates when the Business service state is retired.</P><P>Can you please help me with that, Thanks</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Business service.PNG" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/422563i44FFA359F5AAEAE7/image-size/medium?v=v2&amp;px=400" role="button" title="Business service.PNG" alt="Business service.PNG" /></span></P><P> </P><P> </P> Thu, 27 Feb 2025 13:08:50 GMT naji nabulsi 2025-02-27T13:08:50Z https://www.servicenow.com/community/cmdb-forum/restrict-user-from-using-template-when-the-business-service-is/m-p/3190625#M14681 <P>Hi,</P><P>In incident form I want to restrict the users from using templates when the Business service state is retired.</P><P>Can you please help me with that, Thanks</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Business service.PNG" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/422563i44FFA359F5AAEAE7/image-size/medium?v=v2&amp;px=400" role="button" title="Business service.PNG" alt="Business service.PNG" /></span></P><P> </P><P> </P> Thu, 27 Feb 2025 13:08:50 GMT https://www.servicenow.com/community/cmdb-forum/restrict-user-from-using-template-when-the-business-service-is/m-p/3190625#M14681 naji nabulsi 2025-02-27T13:08:50Z https://www.servicenow.com/community/cmdb-forum/restrict-user-from-using-template-when-the-business-service-is/m-p/3190631#M14682 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/303759">@naji nabulsi</a>&nbsp;</P> <P>&nbsp;</P> <P>I think we can restrict based on the role but not on the form field.</P> <P>&nbsp;</P> <P><A href="https://www.servicenow.com/community/developer-forum/is-it-possible-to-filter-templates-based-on-incident-category/m-p/2590909" target="_blank">https://www.servicenow.com/community/developer-forum/is-it-possible-to-filter-templates-based-on-incident-category/m-p/2590909</A></P> Thu, 27 Feb 2025 13:11:50 GMT https://www.servicenow.com/community/cmdb-forum/restrict-user-from-using-template-when-the-business-service-is/m-p/3190631#M14682 Dr Atul G- LNG 2025-02-27T13:11:50Z https://www.servicenow.com/community/cmdb-forum/restrict-user-from-using-template-when-the-business-service-is/m-p/3190639#M14683 <P><a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/303759">@naji nabulsi</a>&nbsp;</P> <P>no you cannot.</P> <P>If my response helped please mark it correct and close the thread so that it benefits future readers.</P> Thu, 27 Feb 2025 13:16:54 GMT https://www.servicenow.com/community/cmdb-forum/restrict-user-from-using-template-when-the-business-service-is/m-p/3190639#M14683 Ankur Bawiskar 2025-02-27T13:16:54Z https://www.servicenow.com/community/cmdb-forum/restrict-user-from-using-template-when-the-business-service-is/m-p/3193372#M14715 <P><a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/303759">@naji nabulsi</a>&nbsp;</P> <P>Thank you for marking my response as helpful.</P> <P>As per new community feature you can mark multiple responses as correct.</P> <P>If my response helped please mark it correct as well so that it benefits future readers.</P> Mon, 03 Mar 2025 08:37:32 GMT https://www.servicenow.com/community/cmdb-forum/restrict-user-from-using-template-when-the-business-service-is/m-p/3193372#M14715 Ankur Bawiskar 2025-03-03T08:37:32Z