Asset RMA and CI relationship

bd547 — Tue, 29 Apr 2025 12:44:07 GMT

Hello,

What is the best practice to handle the asset RMA process? Let's say the network device or server gets replaced by a support provider, and it has a new serial number.

Option 1: Can you update the existing asset with a new serial number and document the old serial number on the asset? This way, all the relationships the CI or asset objects have are maintained.

Option 2: Retire existing asset with state Retire and substate RMA. Create a new asset with a new serial number, link the old CI record to the new asset, and make sure all the relationships are established.

Re: Asset RMA and CI relationship

Dr Atul G- LNG — Tue, 29 Apr 2025 14:22:38 GMT

Hi @bd547

I would prefer Option 2, the reason being that a new asset and CI (Configuration Item) are installed, and now the attributes of both the asset and CI also get updated. So, using Option 2 makes more sense.

question Asset RMA and CI relationship in CMDB forum

Asset RMA and CI relationship

Re: Asset RMA and CI relationship