question Re: Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace in CMDB forum

Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace

ayman_h — Thu, 21 Aug 2025 13:03:36 GMT

Hi,

I would like to hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace for non CMDB Admin just like the 'Management' tab on the CMDB Workspace. Does anyone know how this can be configured?

Regards,

Ayman

Re: Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace

AJ_TechTrek — Thu, 21 Aug 2025 13:10:20 GMT

Hi @ayman_h ,

As per my understanding, why this happens.

* In CMDB Workspace (UI Framework / UI Builder), tabs like CMDB 360, Insights, and Management are pages or navigation menu items.
* Visibility of these items is controlled by roles in the workspace configuration.
* By default, ServiceNow already restricts “Management” to cmdb_admin. The other tabs (CMDB 360, Insights) are visible to broader roles (like cmdb_user or itil).

How to Hide Tabs for Non-Admins
You can configure this in UI Builder for CMDB Workspace:
Step 1: Open CMDB Workspace in UI Builder
1. Navigate to: Now Experience Framework → UI Builder.
2. Select CMDB Workspace.

Step 2: Locate the Navigation / Tabs
1. Go to Experience → Navigation menus.
2. Find the entries for:
* CMDB 360
* Insights
3. Each of these will have a visibility condition or required roles setting.

Step 3: Restrict by Role
1. Edit the navigation item (tab).
2. Set Required Roles to:
* cmdb_admin (or whichever role you want).
* This ensures only admins can see those tabs.

3. Example:
* CMDB 360 → required role: cmdb_admin
* Insights → required role: cmdb_admin

4. Save and publish the workspace.

Step 4: Test
* Login as a user with itil or cmdb_read role → they should NOT see CMDB 360 and Insights tabs.
* Login as cmdb_admin → they remain visible.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thank You
AJ - TechTrek with AJ - ITOM Trainer
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ServiceNow Community MVP 2025

Re: Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace

Shruti — Thu, 21 Aug 2025 13:14:49 GMT

Hi @ayman_h ,

Navigate to sys_ux_page_property.LIST

Search for this property and update the value

Update the value

[
{
"id": "home",
"label": {
"message": "Home",
"translatable": true
},
"icon": "home-outline",
"viewportInfo": {},
"routeInfo": {
"route": "home"
},
"group": "top",
"order": 100,
"badge": {},
"presence": {},
"availability": {}
},
{
"id": "my-work",
"label": {
"message": "My work",
"translatable": true
},
"icon": "clipboard-lines-fill",
"viewportInfo": {},
"routeInfo": {
"route": "my-work"
},
"group": "top",
"order": 300,
"badge": {},
"presence": {},
"availability": {}
},
{
"id": "multisource-analytics",
"label": {
"message": "CMDB 360",
"translatable": true
},
"icon": "analytics-center-fill",
"viewportInfo": {},
"routeInfo": {
"route": "multisource-analytics"
},
"group": "top",
"order": 350,
"badge": {},
"presence": {},
"availability": {
"roles": ["sn_cmdb_admin"]
}
},
{
"id": "list",
"label": {
"translatable": true,
"message": "List"
},
"order": 400,
"icon": "list-fill",
"routeInfo": {
"route": "saved-lists"
},
"group": "top",
"badge": {},
"presence": {},
"availability": {}
},
{
"id": "insights",
"label": {
"message": "Insights",
"translatable": true
},
"icon": "building-outline",
"viewportInfo": {},
"routeInfo": {
"route": "insights"
},
"group": "top",
"order": 450,
"badge": {},
"presence": {},
"availability": {

"roles": ["sn_cmdb_admin"]
}
},
{
"id": "management",
"label": {
"message": "Management",
"translatable": true
},
"icon": "hand-gear-outline",
"viewportInfo": {},
"routeInfo": {
"route": "management"
},
"group": "top",
"order": 500,
"badge": {},
"presence": {},
"availability": {
"roles": ["sn_cmdb_admin"]
}
},
{
"id": "sgc-central",
"label": {
"message": "SGC Central",
"translatable": true
},
"icon": "",
"viewportInfo": {},
"routeInfo": {
"route": "sgc-central"
},
"group": "top",
"order": 100,
"badge": {},
"presence": {},
"availability": {}
}
]

Re: Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace

Ankur Bawiskar — Thu, 21 Aug 2025 13:40:47 GMT

@AJ_TechTrek

I couldn't locate this.

It would be nice if you share screenshots from your instance so that it helps.

Re: Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace

Ankur Bawiskar — Thu, 21 Aug 2025 13:41:53 GMT

@ayman_h

this link has approach for what you require

How to show only cmdb 360 and inshights tab for only admin in cmdb workspace

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace

ayman_h — Thu, 21 Aug 2025 13:43:55 GMT

Thanks @Shruti .

Looks like we need to update 'chrome_toolbar' UX Page property along with the 'CMDBWorkspaceNavigationUtils' Script include to also include the 'sn_cmdb_admin' role in the MENU_ROUTES_CONFIG section.

It would be nice in the future if ServiceNow can make it a System property to avoid updating high risk files that will trigger skipped record during future upgrades

Regards,

Ayman

Re: Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace

Ankur Bawiskar — Thu, 21 Aug 2025 13:56:34 GMT

@ayman_h

Please share the detailed solution so that it helps future members.

Re: Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace

Cindy Trieu — Tue, 26 Aug 2025 21:45:47 GMT

Hi Ayman,

I will bring this up for you to our product managers as an ask for you!

Re: Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace

ayman_h — Mon, 01 Sep 2025 10:48:50 GMT

Thanks @Ankur Bawiskar

Here are the detail step-by-step instructions

1. Navigate to Now Experience Framework > Experiences and search for '*CMDB Workspace'

2. Scroll down to the related list 'UX Page Properties' and search for the Name "*chrome_toolbar"

3. In the Value field, is a JSON that holds the config for the tabs in the CMDB workspace. Search for 'CMDB 360' and under the 'presence' attribute, add a new 'availability' attribute with a 'roles' parameter for the CMDB admin role, similar to the Management tab config as shown below

4. Repeat this for the 'Insights' tab and save the record.

5. Navigate to the Script Include 'CMDBWorkspaceNavigationUtil'

6. Search for the 'MENU_ROUTES_CONFIG'

7. Similar to the Management tab, add a 'roles' attribute for the CMDB admin to hide the tab for all other roles as shown below

8. Save the record and test the CMDB Workspace with and without a CMDB Admin role user

Re: Hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace

ayman_h — Mon, 01 Sep 2025 10:49:14 GMT

Thanks @Cindy Trieu , that would be helpful