question Principal Class via CI Class Manager in CMDB forum

Principal Class via CI Class Manager

ejayopiniano — Fri, 12 Sep 2025 09:37:31 GMT

Hi,

I would like to ask if only "admin" role can setup the Principal Class via CI Class Manager?

Our CMDB Administrators have "sn_cmdb_admin" role and yes, they can access Ci Class Manager but upon accessing the Basic Info of a class to set the Principal Class, the form is grayed out.

Thanks,

Re: Principal Class via CI Class Manager

Bhuvan — Fri, 12 Sep 2025 09:54:06 GMT

@ejayopiniano

You would need itil_admin or admin. Please refer below documentation link

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/configuration-management/task/update-principal-class-filter.html

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: Principal Class via CI Class Manager

miftikhar20 — Fri, 12 Sep 2025 10:06:09 GMT

Hi @ejayopiniano ,

To edit the Principal class in CI Class Manager, the following roles are required:

itil_admin and personalize_dictionary: for editing dictionary attributes.
admin: full access by default.

That’s why sn_cmdb_admin alone can view but not update this field.

Docs:Create a CI class
Related: How to Set Principal Classes for ITSM

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

Re: Principal Class via CI Class Manager

Bhuvan — Sun, 14 Sep 2025 13:11:29 GMT

@ejayopiniano

Did you get a chance to review this as I believe the information provided should answer your question

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan