question Re: Integration between SNOW & Qualys via SGC. in CMDB forum

Integration between SNOW & Qualys via SGC.

Saptarshi7 — Wed, 10 Apr 2024 12:07:34 GMT

Hi All,

We are integrating Service Now & Qualys via Service Graph Connector. We have configured the Host & connection details. When trying to test Connection on Service Graph Connection Record, it is throwing Error 404 and Error Message as "Method failed: (/auth) with code: 404".

When tested through browser , the Connection URL works and i am able to login via the same basic auth credentials. Same with POSTMAN and i get 200 with the same details.

Re: Integration between SNOW & Qualys via SGC.

AJ_TechTrek — Wed, 10 Apr 2024 13:41:41 GMT

Hi @Saptarshi7 ,

Please update the Qualys SGC connector from ServiceNow Plugin/store , Might be issue with SGC.

Also refer the below documentations to set up the connector Qualys SGC .

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/secops-integration-vr/qualys-SGCs/task/sgc-qualys-configure.html

https://cdn2.qualys.com/docs/qualys-asset-inventory-cmdb-sync-ire.pdf

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Re: Integration between SNOW & Qualys via SGC.

Appy2 — Mon, 05 Aug 2024 05:04:42 GMT

Hi @Saptarshi7 ,
Lets us know how you resolve this issue, as i am also facing the same issue.

Thank you !

Re: Integration between SNOW & Qualys via SGC.

avershinski — Fri, 26 Sep 2025 19:25:48 GMT

How did you solve this? Having the same issue.
If I use gateway I'm getting 401 error. However, if I'm using curl, postman or direct URL, everything works fine.

Re: Integration between SNOW & Qualys via SGC.

SK Chand Basha — Sun, 28 Sep 2025 06:01:43 GMT

@avershinski wrote:
How did you solve this? Having the same issue.
If I use gateway I'm getting 401 error. However, if I'm using curl, postman or direct URL, everything works fine.

Which API you are using is it Asset Management API or Global API.

Make sure all the properties need to update.

Re: Integration between SNOW & Qualys via SGC.

avershinski — Sun, 28 Sep 2025 14:50:25 GMT

we are using Global API.

Re: Integration between SNOW & Qualys via SGC.

avershinski — Tue, 30 Sep 2025 12:27:33 GMT

What helped us fix the issue is to whitelist IPs addresses of SN instances on the qualys side as well as we selected the different URL (gateway.qg1.apps.qualys.com) using this link: Qualys Platform Identification | Accurate Asset Recognition