MID Server Mutual Authentication Error

pranavagarw — Tue, 18 Mar 2025 10:50:00 GMT

Hello,
I am setting up the mutual authentication for the mid servers, basically migrating from basic auth.

As suggested in the documentation (https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/mid-server/task/install-mid-mutual-auth.html)

We have successfully enabled the first step of mutual auth. But, after that when we are adding Adding new certificate by running the command suggested in given doc, bin/scripts/manage-certificates.bat -a <alias> <fileName>

It is throwing errors like,

ERROR (main) [KeystoreInstallAPI:266] Could not find valid private key java.security.spec.InvalidKeySpecException: java.security.InvalidKeyException: Invalid RSA private key at java.base/sun.security.rsa.RSAKeyFactory.engineGeneratePrivate(RSAKeyFactory.java:253) ERROR (main) [KeystoreInstallAPI:552] Could not install custom certificate java.lang.Exception: Could not extract private key from PEM bundle. Cannot continue with installation at com.service_now.mid.keystore.api.KeystoreInstallAPI.installPEMBundle(KeystoreInstallAPI.java:124) ### Error : Could not install custom certificate

What can we do to fix this?

Thank You

Re: MID Server Mutual Authentication Error

MrigaA — Wed, 25 Feb 2026 04:47:23 GMT

Hi @pranavagarw , were you able to resolve this?

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MID Server Mutual Authentication Error

Re: MID Server Mutual Authentication Error