question Re: Accessing the CMDB Data Manager outside of CMDB Workspace in CMDB forum

Accessing the CMDB Data Manager outside of CMDB Workspace

AnoopRawat — Fri, 27 Feb 2026 11:52:01 GMT

Our Organization has disabled the CMDB Workspace however I would like to setup a RETIRE policy for CIs approaching end of life or in ABSENT state. Will it be possible for me to access the Data manager outside of CMDB workspace. I tried using various articles around it however it did not work on my PDI instance when I try to replicate them like for example below =

Direct Table Access: Navigate to tables such as sn_cmdb_ws_dm_certification_policy (for policies) or sn_cmdb_ws_dm_certification_task_to_document (for tasks) via the navigator to manage data.

Re: Accessing the CMDB Data Manager outside of CMDB Workspace

Dr Atul G- LNG — Fri, 27 Feb 2026 11:55:37 GMT

No mate, earlier it was outside the WS side, but recently the Data Manager was added in WS, and that’s the best approach.

You can try working directly with the tables, but that’s not a good practice.

Re: Accessing the CMDB Data Manager outside of CMDB Workspace

AnoopRawat — Fri, 27 Feb 2026 12:53:16 GMT

Thank you, Atul, for your prompt response. Could you please share the table name that I can use for creating a RETIRE policy, assuming I don’t have any other alternative? I understand your reference regarding the best practice and preferred approach through the CMDB Workspace, but in this case I need to proceed with a table-based policy.

Re: Accessing the CMDB Data Manager outside of CMDB Workspace

Dr Atul G- LNG — Fri, 27 Feb 2026 13:08:25 GMT

Hi @AnoopRawat

cmdb_data_management_policy

The issue is that ServiceNow has now removed the “New” button at the table level, so bringing it back would require code changes. I’d recommend using WS instead, as that’s a better place to handle this.

Re: Accessing the CMDB Data Manager outside of CMDB Workspace

Dr Atul G- LNG — Fri, 27 Feb 2026 13:12:08 GMT

You accepted your answer as a solution, maybe where I suggested it on the query. @AnoopRawat