question Re: Business portal not loading in CMDB forum

Business portal not loading

Elena Spıru — Wed, 06 May 2026 09:31:12 GMT

Hello,

I was trying to setup the SOM module on my PDI(Yokohama). I have installed all the necessary plugins and have also loaded the demo data.

I went to the business portal to test the product catalogs, but when I'm trying to open it, i get this(no matter how much I wait):

Am I missing something?

Thank you,
Elena

Re: Business portal not loading

pururavasin — Wed, 06 May 2026 09:44:33 GMT

Hello @Elena Spıru ,

Can you check if all necessary plugins have been installed in your PDI environment related to SOM?
Please check the following community post for SOM Set-Up:

https://www.servicenow.com/community/sales-crm-forum/plugins-are-needs-to-be-installed-for-sales-and-order-management/m-p/3494034

If this post helps you in resolving your issue, please mark this answer as helpful or correct answer.

Thank you.

Re: Business portal not loading

Tanushree Maiti — Wed, 06 May 2026 09:51:01 GMT

Hi @Elena Spıru ,

Try again as per this post: https://www.servicenow.com/community/sam-forum/i-have-tried-to-activate-the-software-asset-management/td-p/1288136

Navigate to https://developer.servicenow.com/dev.do
Click on Manage Instance
Search by Software Asset Management
Activate
Load demo data
Make sure you will try once in Incognito/Inprivate browser

Re: Business portal not loading

Elena Spıru — Wed, 06 May 2026 10:15:03 GMT

Hey,

Will check the mentioned plugins and install if something is missing.

Re: Business portal not loading

Elena Spıru — Wed, 06 May 2026 10:15:50 GMT

Hello!

Thanks for the advice but how is this helping my case?
Anyways, tried to install it and: