question Clearing a field in Flow Designer (Value of field record is not a GlideRecord) in CMDB forum

Clearing a field in Flow Designer (Value of field record is not a GlideRecord)

Joe1 — Tue, 31 Jan 2023 21:18:55 GMT

I am attempting to set a flow to remove the value of assigned_to in a cmdb_ci record. My initial strategy was to remove the value by setting the field to be blank. When executing the flow the error "Value of field record is not a GlideRecord" is thrown. Is there a way that the value of assigned_to can be cleared through Flow Designer?

Re: Clearing a field in Flow Designer (Value of field record is not a GlideRecord)

Jon23 — Tue, 31 Jan 2023 23:53:18 GMT

Hi,

Try using the scripting for the 'Assigned to' field. For example:

Re: Clearing a field in Flow Designer (Value of field record is not a GlideRecord)

newhand — Wed, 01 Feb 2023 02:25:55 GMT

@Joe1

I tried and it works...

What did you set to the value? a space ? (I put nothing into the value field )

Re: Clearing a field in Flow Designer (Value of field record is not a GlideRecord)

Joe1 — Wed, 01 Feb 2023 14:23:34 GMT

This is what I first attempted. No luck.

Re: Clearing a field in Flow Designer (Value of field record is not a GlideRecord)

Joe1 — Wed, 01 Feb 2023 14:40:28 GMT

No luck with this.

Re: Clearing a field in Flow Designer (Value of field record is not a GlideRecord)

Joe1 — Wed, 01 Feb 2023 14:46:49 GMT

Turns out I was using the wrong variable for reference! The record that wasn't being found was the Configuration Item. Totally my bad, thanks for the help!