question I want to reschedule CSA Exam in Now Assist for Creator forum

I want to reschedule CSA Exam

kannababupa — Fri, 19 Dec 2025 01:34:35 GMT

Hello Team,

I was scheduled to take the ServiceNow CSA exam today. Unfortunately, I was unable to start the exam due to a webcam technical issue.

I attempted to resolve the issue but could not proceed, which resulted in a missed exam.

I kindly request your support to review my case and allow a reschedule or voucher reinstatement as this was a genuine technical problem.

Thank you for your understanding.

Re: I want to reschedule CSA Exam

kaushal_snow — Fri, 19 Dec 2025 02:12:40 GMT

@kannababupa ,

You still have more than 72 hours before your scheduled exam, so if you go ahead and cancel or reschedule it now through the Pearson VUE/Now Learning exam portal you can reuse your free voucher without penalty since the policy allows reschedules/cancellations without fee when done outside the 72 hours window.....and if for some reason the system doesn’t let you cancel or reschedule at this point you should open a support case with the Now Learning Help Center and......they can assist you (often by end of the same business day) so that your voucher remains valid for your next attempt......

Link: https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

https://learning.servicenow.com/lxp/en/credentials/reschedule-or-cancel-my-certification-exam?id=kb_article_view&sysparm_article=KB0011790

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

Re: I want to reschedule CSA Exam

Dr Atul G- LNG — Fri, 19 Dec 2025 13:33:12 GMT

Hi @kannababupa

Since you were able to start the exam but could not proceed due to a camera issue, the exam is considered attempted. Because of this, I don’t think you will be able to reschedule it. ServiceNow treats this as an attempted exam, so you will need to book the exam again.

ServiceNow always recommends checking all prerequisites before the exam, including the webcam. If the prerequisite check fails at the time of the exam, it is still counted as an attempt. As a result, you will need to pay for the first attempt and then rebook the exam.

Re: I want to reschedule CSA Exam

nayanmule — Fri, 19 Dec 2025 13:53:17 GMT

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Use above link to create a Case to Servicenow stating your issue. They surely help to resolve within 24 hours.

Regards,

Nayan

Re: I want to reschedule CSA Exam

HabeebAjibS — Fri, 19 Dec 2025 14:06:42 GMT

Just in case you are still unable to reschedule your exam while you contact Pearson Vue, when they ask you questions about your address just use ServiceNow headquarters in "Santa Clara which includes their post- code". You should be fine once you call their customer service and you will be able reschedule your exam since you never started.

Re: I want to reschedule CSA Exam

Simon Hendery — Fri, 19 Dec 2025 16:51:01 GMT

@kaushal_snow "I was scheduled to take the ServiceNow CSA exam **today**."

today < 72 hours

Re: I want to reschedule CSA Exam

Simon Hendery — Fri, 19 Dec 2025 16:56:59 GMT

@kannababupa

"I kindly request your support to review my case..."

This is just a user forum. We can't review anything. You need to open a support case.

Re: I want to reschedule CSA Exam

Simon Hendery — Fri, 19 Dec 2025 17:00:28 GMT

That's not necessarily correct.

Only the support team can answer this definitively.

Re: I want to reschedule CSA Exam

Dr Atul G- LNG — Fri, 19 Dec 2025 17:01:30 GMT

I had same experience and that is the reason i wrote this @Simon Hendery

Re: I want to reschedule CSA Exam

Simon Hendery — Fri, 19 Dec 2025 17:02:54 GMT

Responses almost always take more than 24 hours, in my experience.

Re: I want to reschedule CSA Exam

Simon Hendery — Fri, 19 Dec 2025 17:22:30 GMT

@kannababupa: "I was unable to start the exam due to a webcam technical issue."

@Dr Atul G- LNG: "Since you were able to start the exam ..."

Let's let Support decide, shall we? Afterall, that's their job.