question Re: Now Assist Skills for potential gaps - Knowledge Gap - Not listing any data in Now Assist for Creator forum

Now Assist Skills for potential gaps - Knowledge Gap - Not listing any data

Shikha8 — Wed, 04 Mar 2026 05:37:49 GMT

After enabling the Knowledge GAP Now Assist Skill, the expected knowledge gaps are not appearing in the Knowledge Center under Insights. Despite successful activation of the feature, no data or insights are being displayed in the interface where knowledge gaps should be listed.

Re: Now Assist Skills for potential gaps - Knowledge Gap - Not listing any data

Mark Manders — Wed, 04 Mar 2026 08:27:06 GMT

Please elaborate. When was it enabled? Because if you enabled it and went to the Knowledge Center, you aren't allowing it the time it needs. What exactly did you do?

Re: Now Assist Skills for potential gaps - Knowledge Gap - Not listing any data

Shikha8 — Wed, 04 Mar 2026 08:55:05 GMT

I went immediately after enabling it. What is the ideal wait time and is there away we can request an adhoc triggering of it. Thank you

Re: Now Assist Skills for potential gaps - Knowledge Gap - Not listing any data

Kusuma Bathula — Mon, 20 Apr 2026 12:35:23 GMT

Hi Shikha,

Are you able to see the Potential Gaps in Knowledge center after enabling Knowledge Gaps Identification (ITSM)?
If yes, can you please help me to check the gaps.

Thank you!