question Re: Making custom catalogue conversational for VA in Now Assist for Creator forum

Making custom catalogue conversational for VA

Raghuj — Tue, 10 Mar 2026 09:20:17 GMT

Hi,

Can any one suggest a NowAssist tool that can be used to make custom catalogue simplified and conversational for a Virtual Agent.

Re: Making custom catalogue conversational for VA

GlideFather — Tue, 10 Mar 2026 11:31:21 GMT

Hi @Raghuj,

to make items conversational or non-conversational go to the Conversational catalog overview:

https://yourinstance.service-now.com/now/catalog-conversational-coverage/home

Or if you want to do a mass update to many items, you can go to Maintain Items, add "Make the item non-conversational in VA" and set it to true/false as you need:

Re: Making custom catalogue conversational for VA

GlideFather — Wed, 11 Mar 2026 16:23:24 GMT

Hi @Raghuj have you had chance to see my reply? could you possibly proivde any feedback?