question Re: Now Assist Skills for Universal Request in Now Assist for Creator forum

Now Assist Skills for Universal Request

amanbgulati — Tue, 07 Apr 2026 02:01:04 GMT

I am trying to explore creating NOW Assist Skills for Universal request.

Does Skill kit allow giving the input as the data from related list tied to the actual record.

I would like the Custom skill for Universal request to read the incident/ RITM related list for Universal request records and help with Summarization.

Re: Now Assist Skills for Universal Request

GlideFather — Thu, 09 Apr 2026 15:25:56 GMT

Hi @amanbgulati,

what do you mean "universal request", how do you understand that?

Meanwhile for NA Skills, refer to Now Assist Skill Kit Use Case Library and/or [GF#8] Getting started with Now Assist

Re: Now Assist Skills for Universal Request

amanbgulati — Tue, 19 May 2026 01:31:04 GMT

Universal Request is OOB module that maps to universal_request table but ServiceNow does not have any OOB Now Assist skills on that.

Aman