question Not use the ITOM product, is it necessary to install a MID SERVER ? in Now Assist for Creator forum

Not use the ITOM product, is it necessary to install a MID SERVER ?

MontholJ — Fri, 27 Dec 2024 08:14:09 GMT

If I want to use Service Now: CSM, ITSM, and not use the ITOM product, is it necessary to install a MID SERVER ?

Re: Not use the ITOM product, is it necessary to install a MID SERVER ?

PrashantLearnIT — Fri, 27 Dec 2024 08:38:37 GMT

Hi @MontholJ

If you want to use Service Now: CSM, ITSM, and not the ITOM product, then there is no need to install a MID SERVER.

Re: Not use the ITOM product, is it necessary to install a MID SERVER ?

Harish Bainsla — Fri, 27 Dec 2024 09:01:39 GMT

Hi @MontholJ

Mid Server is a Java application that runs as a Windows service or UNIX daemon on a server in your local network. The ServiceNow® MID Server enables communication and the movement of data between a ServiceNow instance and external applications, data sources, and services.

So If you use ITOM then it will required else in ITSM and CSM we don't required

if my answer helps you mark helpful and accept solution

Re: Not use the ITOM product, is it necessary to install a MID SERVER ?

Dr Atul G- LNG — Fri, 27 Dec 2024 10:53:26 GMT

Hi @MontholJ

The purpose of the MID Server is a bridge between SN and the client environment, It does not depend on any product. I saw the case where for AD integration as well, the client used the MID Server. So you need to check with the client and get a clear use case.

Re: Not use the ITOM product, is it necessary to install a MID SERVER ?

Runjay Patel — Fri, 27 Dec 2024 11:33:15 GMT

Hi @MontholJ ,

First you need to understand the need of MID server. Mid server is java based application server which used to communicate between ServiceNow and any third-party system, its act like middle-ware.

So if want to send and receive data from and to ServiceNow then you can use Mid server to transmit and receive the data securely.

In CSM and ITSM you are not pulling and pushing data from servicenow then it wont required.

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Re: Not use the ITOM product, is it necessary to install a MID SERVER ?

Omkar Mone — Fri, 27 Dec 2024 12:50:27 GMT

The MID Server capability is included with the platform, and you don’t need ITOM licensing for it. I’m not sure why you’re asking this—could you clarify what you’re really trying to ask?