Unable to release PDI dev400331

bhosalekiran — Tue, 28 Jul 2026 05:19:33 GMT

Hello Team,

My Zurich PDI (dev400331) is showing Offline and a banner says

"temporarily hibernating due to an infrastructure issue".

The Release Instance option is disabled, so I cannot release the PDI and request a new one.

Could someone please release/detach this instance from my account?

Developer Account:

Instance:

dev400331

Thank you.

Re: Unable to release PDI dev400331

Dr Atul G- LNG — Tue, 28 Jul 2026 10:30:23 GMT

Hi @bhosalekiran

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

Developer Site: Available
New PDI provisioning: Paused
PDI reclaim and wake actions: Paused
Existing PDIs: Some remain offline
User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availability-issues/ba-p/3578120?emcs_t=S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE1SWVkwVFpXNTREV1VCfDM1Nzg2NDd8U1VCU0NSSVBUSU9OU3xoSw

question Unable to release PDI dev400331 in Now Assist for Creator forum

Unable to release PDI dev400331

Re: Unable to release PDI dev400331