How to configure Web Search Tol in custom skill ?

Thulasidharan — Thu, 01 May 2025 15:58:46 GMT

Hello Everyone,
I was facing an issue in using Tools in custom skill, when I use web searchl, I was getting an error message everytime.
Can someone help me, how to solve this with any step-by-step approach?

Thanks!!

Re: How to configure Web Search Tol in custom skill ?

Udayrathore049 — Thu, 01 May 2025 19:50:57 GMT

Step-by-Step Approach to Resolve Web Search Tool Issues in Custom Skills:

Check Tool Configuration:
- Go to Conversational Interfaces > Tools in the Application Navigator.
- Open the Web Search tool and ensure:
  - It’s Active.
  - The Script is correct and doesn’t throw exceptions.
  - Input and output variables are properly defined.
Validate Tool Permissions:
- Make sure the tool script is not trying to access data or APIs that are restricted due to ACLs or cross-scope access.
- If needed, add a cross-scope privilege from your custom application to the tool’s application scope.
Check Integration or API Key (if applicable):
- If your Web Search tool is calling an external API (like Bing, Google, or a custom REST API), verify:
  - The API key is valid and stored securely (e.g., in a system property or credential store).
  - The MID Server (if used) has access.
  - The URL being called is allowed in the Outbound HTTP ACL list.
Test the Tool in Isolation:
- Use Virtual Agent Designer > Test Skill to invoke the tool by itself (outside of full skill logic).
- Check if it's returning a result or throwing a script error.
Review Logs:
- Navigate to System Logs > All or use "Debug Virtual Agent" from the VA Test Console.
- Look for error messages tied to tool execution (e.g., Tool failed to execute, ReferenceError, etc.).
Use Glide logging:
- Add gs.info() statements to the tool’s script to trace where it may be failing.
  
  If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
  Regards
  Uday Rathore
  ServiceNow Developer
  LinkedIn: https://www.linkedin.com/in/uday-rathore049/

question Re: How to configure Web Search Tol in custom skill ? in Now Assist for Creator forum

How to configure Web Search Tol in custom skill ?

Re: How to configure Web Search Tol in custom skill ?

Step-by-Step Approach to Resolve Web Search Tool Issues in Custom Skills: