question Unable to Access AI Agent Studio in Now Assist for Creator forum

Unable to Access AI Agent Studio

Sujithra Govind — Thu, 08 May 2025 05:14:13 GMT

Hi everyone,

I've installed the Now Assist AI Agents plugin, along with all required and dependent plugins, in my ServiceNow instance (Yokohama version). I’ve also been assigned the necessary roles:

sn_aia.admin
sn_aia.viewer

However, I'm still unable to access AI Agent Studio. Even trying to open it via a direct URL doesn't work.

Are there any additional steps required after plugin installation and role assignment that I might have missed?

If anyone has faced this issue before or knows what the problem might be, I’d be grateful for your help.

Thanks in Advance!

Re: Unable to Access AI Agent Studio

Vasantharajan N — Thu, 08 May 2025 06:38:16 GMT

@Sujithra Govind - Please do the below two steps and check

1. Log out and login again as the role assignment may take effect when you start a new session.

2. Please repair the plugin "Now Assist AI Agents" sn_aia and try.

Re: Unable to Access AI Agent Studio

SanthoshKumar R — Fri, 12 Dec 2025 11:44:10 GMT

Hi @Sujithra Govind ,

is this issue resolved, facing the same issue.