question Triage cases use case in agentic ai workflows in Now Assist for Creator forum

Triage cases use case in agentic ai workflows

lalithkumar — Mon, 09 Jun 2025 06:31:10 GMT

Hello Everyone , Currently I am trying to test the OOTB triage use case in agentic ai studio it displaying message like the picture below

even record is available it showing record not found ,It is in Xanadu version ,is the problem is with version ?or any other problem it may be can anyone help me with this

Re: Triage cases use case in agentic ai workflows

Dr Atul G- LNG — Mon, 09 Jun 2025 10:51:56 GMT

Hi @lalithkumar

Not 100% sure, try to repair the plugin once and try.

Re: Triage cases use case in agentic ai workflows

lalithkumar — Tue, 10 Jun 2025 06:25:00 GMT

recently i have installed the plugin is it the problem with the plugin ?

i will check it

Re: Triage cases use case in agentic ai workflows

sayantanadu — Wed, 18 Jun 2025 05:43:30 GMT

Hi @lalithkumar ,

I am facing the same issue in Triage Case. Attaching the screenshot for reference.

Could you please let me know if you were you able to find any solutions to this?

Regards,

Sayantan

Re: Triage cases use case in agentic ai workflows

lalithkumar — Thu, 19 Jun 2025 06:42:40 GMT

hi sayantanadu,

It might be the version problem,i tried in xanadu version I am currently trying to figure it out ,which version are u using ?

Re: Triage cases use case in agentic ai workflows

VimalJ — Thu, 19 Jun 2025 09:21:29 GMT

It's a version issue, once you upgrade to the latest version, it works.