https://www.servicenow.com/community/creator-studio-forum/how-to-configure-virtual-agent-to-fetch-product-part-details/m-p/3412798#M1477 <P>Hi Community,</P><P>I'm working on a Virtual Agent use case where users can ask questions related to their laptop or printer orders—specifically about product parts. I want the VA to dynamically fetch data from backend tables based on keywords in the user's query.</P><H4><span class="lia-unicode-emoji" title=":magnifying_glass_tilted_left:">🔍</span> <STRONG>Example User Prompts</STRONG>:</H4><UL><LI><EM>Should I return this part ?</EM></LI><LI><EM>What is the CSR level of this part?</EM></LI><LI><EM>Is this SQ mandatory for this product?</EM></LI><LI><EM>List of SQs completed by this engineer.</EM></LI></UL><P>Any guidance, examples, or best practices would be greatly appreciated!</P><P>Thanks in advance,<BR />Karunya</P> Sat, 25 Oct 2025 15:49:51 GMT karunyamd22 2025-10-25T15:49:51Z https://www.servicenow.com/community/creator-studio-forum/how-to-configure-virtual-agent-to-fetch-product-part-details/m-p/3412798#M1477 <P>Hi Community,</P><P>I'm working on a Virtual Agent use case where users can ask questions related to their laptop or printer orders—specifically about product parts. I want the VA to dynamically fetch data from backend tables based on keywords in the user's query.</P><H4><span class="lia-unicode-emoji" title=":magnifying_glass_tilted_left:">🔍</span> <STRONG>Example User Prompts</STRONG>:</H4><UL><LI><EM>Should I return this part ?</EM></LI><LI><EM>What is the CSR level of this part?</EM></LI><LI><EM>Is this SQ mandatory for this product?</EM></LI><LI><EM>List of SQs completed by this engineer.</EM></LI></UL><P>Any guidance, examples, or best practices would be greatly appreciated!</P><P>Thanks in advance,<BR />Karunya</P> Sat, 25 Oct 2025 15:49:51 GMT https://www.servicenow.com/community/creator-studio-forum/how-to-configure-virtual-agent-to-fetch-product-part-details/m-p/3412798#M1477 karunyamd22 2025-10-25T15:49:51Z