question Re: Now Assist Panel is not displayed in my Client Dev Instance in Now Assist for CSM forum

Now Assist Panel is not displayed in my Client Dev Instance

PrashantK270430 — Wed, 09 Jul 2025 08:49:27 GMT

Now Assist Panel is not displayed in my Client Dev Instance, it is enabled in the system

Re: Now Assist Panel is not displayed in my Client Dev Instance

sandeepdutt — Wed, 09 Jul 2025 09:00:57 GMT

Hi @PrashantK270430 ,

You can follow the below steps:

In the filter navigator, go to Conversational Interfaces -> Assistances
In the row for "Now Assist in Virtual Agent (default)" click on the 3 vertical dots and select "Turn on/off"

If you still don't see, repair the plugin and try again.

If still it doesn't fix the issue, follow this : Now Assist Panel (NAP) Troubleshooting Guide: Comm... - ServiceNow Community

Re: Now Assist Panel is not displayed in my Client Dev Instance

mayankkumar — Wed, 09 Jul 2025 09:31:05 GMT

Hi @PrashantK270430,
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Please validate that the Panel is turned on from Now Assist Admin Settings.
Follow the steps below to validate
1. In "All" Navigator search for "Experiences" under "Now Assist Admin"
2. Validate that Panel is Turned On.

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If your Query resolves,
Please Mark my response as helpful and accept as solution.
Thanks & Regards
Mayank

Re: Now Assist Panel is not displayed in my Client Dev Instance

PrashantK270430 — Wed, 09 Jul 2025 09:38:41 GMT

its enabled but now assist panel not displaying

Re: Now Assist Panel is not displayed in my Client Dev Instance

sandeepdutt — Wed, 09 Jul 2025 11:13:08 GMT

Hi @PrashantK270430 ,

Do you have now.assist.creator role?

Have looked at the link i shared and tried repairing the plugin?

Re: Now Assist Panel is not displayed in my Client Dev Instance

Nomaan Memon — Sat, 26 Jul 2025 15:50:21 GMT

We too are facing this issue, where NOW Assist panel does not display to users even though turned on

Re: Now Assist Panel is not displayed in my Client Dev Instance

abirakundu23 — Mon, 28 Jul 2025 05:56:32 GMT

Hi @PrashantK270430 ,
I can understand you have enabled Now assist panel in your customer DEV instance.

Please check relevant points as well to troubleshoot the issue -
Relevant role should be available "now_assist_panel_user" in the user profile
Product link : https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-admin/reference/roles-installed-with-now-assist-admin.html

- Please clear your browser cache and cookies, sometimes UI element not available because of cookies and cache.

- Also check any recent customization there to hide UI element.

Please mark helpful and correct answer if it's worthy for you.

Re: Now Assist Panel is not displayed in my Client Dev Instance

Vijay Talupula — Fri, 05 Dec 2025 06:19:10 GMT

Hi @PrashantK270430 - Not sure whether your issue has solved, would like to share the below steps for others benefit as well.

Try checking the below steps as well as it got solved for me when I got ended-up with the same situation that you have mentioned above.

1) Click on the "CI Admin Console" link.

2) Check the below "Now Assist Panel" record got enabled or not?

After following the steps above, the issue was resolved for me. If you are still experiencing problems, please share the steps you have taken so far. This will help me guide you more effectively.

If the above steps are resolved your issue, mark my response as the solution.

Regards,

Vijay Talupula