question Re: Empty categories being displayed in Portal. Is there a way to hide them without deleting them? in CSM forum

Empty categories being displayed in Portal. Is there a way to hide them without deleting them?

max73 — Mon, 08 Aug 2022 15:43:36 GMT

I noticed that empty knowledge categories are displayed in the Portal. Is there a way to hide them?

Re: Empty categories being displayed in Portal. Is there a way to hide them without deleting them?

SumanthDosapati — Mon, 08 Aug 2022 15:45:10 GMT

Hi,

Make it as inactive instead of delete.

Just uncheck the active check box in kb_category table record.

Mark as correct and helpful if it solved your query.

Regards,
Sumanth

Re: Empty categories being displayed in Portal. Is there a way to hide them without deleting them?

Anil Lande — Mon, 08 Aug 2022 15:51:27 GMT

Hi,

Are you referring to OOB configuration?

Is it on Service Portal or Knowledge portal? And which page?

Thanks,

Anil Lande

Re: Empty categories being displayed in Portal. Is there a way to hide them without deleting them?

Andrea Elms — Wed, 10 Aug 2022 05:50:53 GMT

You can also set it in the properties not to show empty categories.

Hope this helps,

Andrea

Re: Empty categories being displayed in Portal. Is there a way to hide them without deleting them?

Randall King — Wed, 16 Nov 2022 15:29:45 GMT

That only applies to knowledge v2, not v3.

Re: Empty categories being displayed in Portal. Is there a way to hide them without deleting them?

Randall King — Wed, 16 Nov 2022 15:30:43 GMT

But then our authors cannot use the category on their articles, right?

What if we have a category we want to allow them to choose, but there just aren't any articles created under it yet? It doesn't make sense for ServiceNow to display those empty categories on the end user side.